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Centre Manager

Centre Manager
Salary: Salary circa £31,000 to £33,000 a year depending on skills and experience
Working hours: Full time, 37.5 hours a week, Monday to Friday, between 8 a.m.

and 6 p.m.

(Flexible according to business needs) with an hour for lunch

Contract: Permanent

Your remit will include day-to-day management of Green Park Station and The South Vaults Offices.

You will manage the relevant staff, whilst working within the Ethical Property Company's policies and procedures.

You will play the key role in creating a vibrant, inclusive atmosphere at these centres, developing collaborative relationships and projects that attract and serve local communities and beyond.

This is a demanding and busy role.

You will be juggling a range of tasks and will need to be an excellent communicator with strong organisational, planning and reporting skills.

Your management style is to lead by example and you are able to motivate, manage and support staff whilst delivering your own workload.

You are a problem-solver, able to keep calm and think flexibly to meet changing priorities.

You will have strong customer service skills, with substantial management experience.

On an occasional basis you will be required to travel elsewhere within the UK for company-related activities.

As Centre Manager, your responsibilities will include:

Tenant/Service User liaison

All day-to-day tenant and service-focused operations at Green Park Station listed above:

Tenant liaison

, Building relationships with Directors/tenant representatives, dealing with higher-level issues and complaints.
, Organising appropriate and effective forums for communication with tenants, including attending Centre Management Group / Tenant Forum meetings.
, Ensuring high levels of tenant satisfaction by maintaining quality service standards and regularly seeking and acting on tenant feedback.
, Being the first point of contact when a tenant needs to discuss financial issues, including expanding or contracting their space and subletting.
, Working with the Development and Marketing team on filling space, including showing space to potential tenants, and quoting terms within parameters.
, Recommending capital improvement works to the Regional Manager / Directors of Operations and Property and liaising with tenants and other staff as necessary during the implementation.

Marketing and promotion of the Centres

, Liaising with internal Ethical Property marketing staff, and external consultants as appropriate.
, Regularly posting on the Green Park Station social media

Operations

, Overseeing the day-to-day operations of the centre, including developing processes, procedures and policies.
, Ensuring that the centre are well-presented, clean and tidy, with correct signage.
, Working with staff and tenants to reduce energy use and to ensure that issues and best practice are clearly communicated.
, Keeping an overview of the staff's work and Company guidance in relation to compliance, best practice, health and safety and maintenance to ensure the buildings are safe, pleasant and accessible.
, Ensuring timely and cost-effective solutions are implemented for reactive repairs of the building (ranging from boiler/heating breakdowns, leaking roofs and blocked toilets, to alarm activations etc.),
, Overseeing/project managing major maintenance and improvement works, according to the company's ethical principles including liaising with tradespersons and tenants, specifying works, tendering, considering environmental impact and where possible using eco-friendly products
, Pro-active planning of maintenance and improvement works needed, maintaining a maintenance and improvements plan and working on an annual budget with the Regional Manager,

Performance of buildings - financially, socially and environmentally

, Contributing to the setting of service charge budgets, in conjunction with the appropriate staff.

Conducting discussions on rent / service charge changes with tenants.
, Keeping an overview of the team's work to reduce energy use and carbon emissions and championing it to tenants.
, Ensuring continuing high standards of tenant and conference user satisfaction and development of facilities and services to meet the changing needs of our key user groups.

Essential skills and experience:

, Experience of commercial facilities/property management at a senior level.
, Well-developed staff management skills and experience.
, Experience of managing and reporting on a budget and authorising invoices.
, Strong planning and organisational skills, with the ability to prioritise effectively.
, A proactive problem-solver, able to keep calm in a crisis and find pragmatic solutions, allocating staff and other resources appropriately.
, A confident networker, able to maintain existing and develop new business relationships.
, Computer literate with a good working knowledge of Word, Outlook and Excel.
, Experience of writing formal reports to a high standard, for example for Boards and other actual or potential stakeholders.
, Able to maintain a professional standard of presentation and communication with colleagues and tenants at all times.
, Some knowledge and an interest in the social and environmental performance of buildings, particularly in relation to energy and water use, recycling, green commuting and accessibility.

Desirable skills and experience:
, Experience of consulting or project management.
, Experience in the voluntary and commercial sectors.
, Experience of working for a social business.

To continue your application, please click 'Apply'


  • Start: ASAP
  • Rate: £31000.00 - £33000.00 per annum
  • Location: Bath, England
  • Type: Permanent
  • Industry: Property
  • Recruiter: 2MES
  • Contact: 2M Employment Solutions
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2022-09-29 16:28:01 -

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