Apcoa Parking UK

Civil Enforcement Officer - Luton

The Role
We"re looking for a Civil Enforcement Officer who will be the face of our business, bringing outstanding customer care within the Airport sector.
You"ll join a team that takes a real pride in what they do.

They take pride in their work and most of all, you'll join a company that takes pride in its people.
As a Civil Enforcement Officer you will contribute to a passionate and friendly team working in a fast-paced setting.

You"ll get given every chance to progress within a company that invests in its people.

We celebrate individuality, and reward and recognise employees who go beyond the plate.
Could you bring your spark to our Team? Here"s what you need to know before applying:

Your key duties will include:

·      Monitor and patrol the day-to-day operation of all designated car parks in a specialist camera vehicle.

Also patrol Drop Off zones and other areas as required or specified.
·      Issue PCN’s correctly to all those vehicles in contravention of the advertised conditions of parking in any of  those areas.
·      Manage traffic through enforcement.
·      Maintain a high visual presence to deter illegal parking and criminal activity
·      Upload all PCN data at the end of day.
·      Undertake foot patrols in designated areas to check the validity if staff or other issued    permits, issuing PCN’s to those in contravention of instructions.
·      Assist the Service Delivery Manager when required in other area, as requested.
·      Be fully familiar with the systems and equipment.
·      Carry out any reasonable duty as requested by a more senior person.
·      To comply with company policy and procedures, health and safety law and other             relevant legislation
·      To maintain a standard of attitude and behaviour that will always represent the company in the best possible light.
·      To provide a high standard of professional customer service when approached by                  members of the public. 
·      Check the appearance and standards of the car parks and report all faults noted within          the car park, on an agreed format.
·      Maintain an auditable schedule of patrols.

So, could you be our Ideal Candidate? And do you have great IT skills?
Can you also be flexible and cover holiday and work overtime when required? 

Do you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?
Are you able to take initiative and make choices that are right for our customers?
Do you have a desire to succeed in your role?

We are looking for an excellent team player with great communication skills.

Someone who possesses the skills to work under pressure.

So, if you feel that you can demonstrate good time keeping and reliability and also have a safety-first mind set, then please apply today.

We'd love to hear from you.
We'll ensure you"re rewarded for all your hard work, which is why we offer a competitive benefits package which includes but is not limited to:

  • 31.5 hours per week- working 04.00 to 13.00 and 13.00 to 22.00 Subject to change.

    9 Hours shifts 
  • £12.00 per hour
  • Full Uniform
  • Training and development
  • Company Pension
  • Employee discount scheme
For this role a Full driving license is essential
With exciting projects and an atmosphere of fostering and support, staff have the chances to fulfil their potential while aiming for excellence in their work.

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