Complex Needs Support Worker

About The Role
A position for a Complex Needs Support Worker has become available at saha on a Full Time, Fixed Term Contract.
This post is only open to female applicants as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010
At South West Surrey Refuge we are dedicated to providing comprehensive, good quality housing services, support and resettlement for women and children fleeing domestic abuse.
The Complex Needs Support Worker will provide individuals with intensive, high levels of specialist support (i.e.

drug/alcohol/mental health) needed to maintain their accommodation in refuge.

You will support clients to develop their resilience and coping strategies, and their understanding of risk and positive risk taking.
You will empower clients to effectively engage with external agencies.

About The Candidate
Aptitudes / Abilities:

  • Proactive and self-motivated with a can do attitude
  • Demonstrable empathy with the client group
  • Confident and capable communicator with the ability to inspire, engage and challenge
  • Great verbal, written and influencing skills
  • Ability to use a computer, e.g.

    Microsoft packages and capacity to successfully navigate support packages used by saha
  • Ability to plan forward, prepare and deliver basic life skills sessions
  • Able to participate in an on call rota as appropriate when engaged.
Experience / Interests:  
  • A good understanding of domestic abuse and it’s effects on women and children
  • Experience of or knowledge related to working with vulnerable people or groups
  • Experience of working with clients who experienced trauma
  • Proven capacity to deal successfully with difficult and complex situations
  • Understanding of wider support and funding facilities available for vulnerable clients
  • Capacity to understand individual support plans, personal development programmes and need and risk assessment


About The Company
At saha we transform lives by providing accommodation and support for some of the most vulnerable members of our society, mainly people experiencing homelessness.
We are a Registered Social Landlord and across the UK we are one of the leading providers of supported housing, providing a wide range of supported accommodation options for vulnerable people including, young homeless people, care leavers, adult homeless, people with complex needs, young parents (and their children), survivors of domestic abuse, ex-offenders and those suffering from drug and alcohol problems and poor mental health.
Our teams work with people to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery, and enable positive behaviour.
As an equal opportunity employer saha welcomes applications from all sections of the community.     
At saha, our workforce is one of our greatest assets and recruiting the right people to our roles means we can deliver the highest quality, most effective services to our residents.
As an equal opportunities’ employer, saha is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We invite and welcome applications to apply for saha opportunities without concern of bias or discrimination. 




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