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Receptionist

Receptionist
Salary: £14,528 a year (full time equivalent £21,792).


Working hours: Part-time, 25 hours per week, Monday to Friday 1300-1800
Location: Resource for London, 356 Holloway Road, London, N7 6PA


The Post

The Receptionist will play an important role in welcoming visitors to Resource for London and supporting our tenants and conference users.

You will be line-managed by the Conference Sales Co-ordinator.


Access, Security and Deliveries
, Being the first point of contact for visitors to the centre; welcoming them and issuing name badges and ensuring that everyone signs in, announcing their arrival and directing them to the appropriate tenant organisation or meeting room.
, Ensuring security procedures are followed in the centre, and that all building visitors/contractors sign in/out.
, Taking deliveries of the Royal Mail post, sorting and distributing it to tenant organisations and ensuring that outgoing post is collected every evening.
, Notifying tenants when deliveries arrive in the building.
, Keeping any reception areas clear and tidy at all times and ensuring main fire exits are not obstructed
, Booking and overseeing car parking spaces.


Communications
, Answering phones and directing calls to relevant staff or tenants
, Acting as a point of contact for tenant queries and communicating these effectively to the relevant member of the Property Management team
, Helping to establish and maintain excellent communication with tenant organisations
, Ensure contact information is kept up to date for each organisation in the cluster, including tenant representatives, Directors, first aid and fire Marshall Contacts, etc.


Administration and Purchasing
, Ordering cleaning/stationery supplies and keeping an accurate record in the purchase order/tenant recharge sheet;
, Run monthly photocopier and Franking machine reports and forward to finance department.


Conferencing and Facilities
, Assisting with the administration of our meeting room booking facilities (including conference phone, projectors cables, remote control, flipcharts, etc.)
, Preparing paperwork for bookings (key sign-in sheets, equipment sheets, display papers, etc);
, Updating the USB used for the TV display of Daily Meeting Diary;
, Ensuring we always have enough copies printed of feedback forms, fire safety instructions, registration list, printing authorisation form etc.;
, Assisting with room set-up and conference support;
, Ensure that the photocopier, franking machine and other communal facilities are in good working condition;
, Highlight any issues with the communal facilities to the Facilities Manager


Bookings Administration


Covering the conference sales coordinator's annual leave.

This will involve:


, Administrating the bookings for meetings and conference rooms, catering and technical equipment
, Managing booking enquiries through phone calls and emails, including web-generated enquiries
, Responding promptly to enquiries, and advising clients on bookings, including providing quotes
, Setting up new clients on the Booking System, creating new accounts and maintaining up-to-date client information
, Providing Booking Acknowledgements for the clients


Other responsibilities
, Working within the company's procedures and policies
, Working to improve the services we provide to tenants
, Working to improve the company's social and environmental objectives
, Covering for other members of the reception team when they are in training, on holiday, etc
, Attending company-wide events such as training events and the annual staff conference
, Additional Ad-hoc duties in accordance to the job role specified by the Office and Services Manager


Person Specification

This is a busy, demanding and responsible role that requires an individual with both customer service and practical skills, and a positive attitude.

You are a welcoming, proactive, friendly, and organised person, who enjoys the challenges of being the first point of contact.


Essential skills and experience
, Has excellent communication skills and experience of communication with different groups of people
, The ability to act quickly and effectively using their own initiative
, To be a team-player
, Have good IT skills, particularly Microsoft Office software
, Good organisational skills and the ability to prioritise his/her work, multi-task and remain flexible
, To be trustworthy, personable and reliable
, A commitment to provide a good service to our tenants
, To maintain a professional standard of presentation and communication with colleagues and tenants at all times
, We would also like applicants to be committed to social and environmental issues.
, The ability to work alone adhering to the company lone working policy


To continue your application, please click 'Apply'


  • Start: ASAP
  • Rate: £14528.00 - £21792.00 per annum
  • Location: Islington, England
  • Type: Permanent
  • Industry: Secreterial
  • Recruiter: 2MES
  • Contact: 2M Employment Solutions
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2022-08-10 23:30:02 -

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