Apcoa Parking UK
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Team Leader - Heathrow

The Role
Here at APCOA at Heathrow Airport, we are looking for experienced and motivated Team Leaders to work as part of the on-site team, managing a team of Customer Service Assistants, Mobile Support Officers, to ensure an excellent level of service is provided across all areas.

Previous experience working in a team leader role would be an advantage.

This role is a 4 on 4 off days and night shift pattern.

Excellent communication skills with good spoken and written English are an essential.

You will be able to demonstrate a basic level of computer skills. You will need to have a full UK driving licence. 
Duties will include but are not limited to:

  • Ensure that all employees rostered on are on shift, report any variance, sickness or illness, arrange cover if required and advise the SDM and Operations Manager.
  • Control and delegate regular and specific tasks to all employees on shift, maintaining a fair system of apportioning work and breaks.
  • Ensure that all relevant documentation is fully completed in accordance with the Company Operating Manual.
  • Comply with Company Health and Safety Directives.
  • Assist the SDM / Operations Manager with data gathering, auditing and record keeping for measuring operational performance and compliance to operating procedures.
  •  Ensure ticketing issues and refunds are fully investigated.
  • Maintain frequent checks on all non-standard transactions.
  • Complete cash up procedures accurately and with due care and attention.
  • To effectively deal with customer problems on site where possible.
  • To be aware of all aspects of the customer journey and the possible impact to their experience if systems or operations are temporarily affected.
  • To coordinate with Control Room staff in dealing with multiple customer issues such as system failures, power outages and internet downtime.
  • Plan and direct the operations of the team to ensure compliance with standards and operating procedures within the requirements of the contract.
  • To be responsible for troubleshooting equipment issues through direct involvement.
  • To maintain this knowledge through refresher training and consultation with technical experts when on site.
  • To fault any equipment problems and report to SDM / Operations Manager / Contract Manager as appropriate.
What you'll bring
  • Demonstrable experience within a team leader role.
  • Extensive customer service experience
  • Experience dealing with cash reconciliation and auditing.
  • Excellent communication skills
  • Experience within parking would be advantageous
What we'll offer you:
  • £26,754 per annum
  • Pension
  • 25 days holiday
  • Ongoing training and development

  • Start: 08/08/2022
  • Rate: 26754
  • Location: Hounslow,England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Apcoa Parking UK
  • Contact: APCOA Admin
  • Tel: 018 95 27 25 00
  • Email: to view click here
  • Reference: 1197
  • Posted: 2022-08-08 12:00:05 -

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