Apcoa Parking UK
This job has been posted for more than 30 working days and has expired.

Customer Service Advisor

The Role
The Role
As a market leader in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients.

We have award-winning learning and development teams.

Our Human Resources department coordinates our Investment in People strategy in which we currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.

We are looking for highly customer-focused individuals to join our existing Customer Service Team based in Wigan Town Centre.

As a Customer Service Agent, you will provide professional service to customers and answer inbound enquiries in a demanding environment.
What you will do
Answer inbound telephone calls
Respond to email enquiries
Monitor our Live Chat facility
Answer a range of customer enquiries about payments, Parking Notices, and bookings
Ensuring the accuracy of information provided and a high diligence is paramount

What you’ll bring
Excellent customer services skills
Effective listening skills to build rapport with our customers
Be able to respond to enquiries in a professional manner
Excellent written and verbal communication skills
Ability to absorb new information
Ability to multi-task and adapt to the changing needs of the customer
Able to work with minimum supervision

Full accredited training will be provided to all successful candidates

What we’ll offer you
40 hours per week (Monday to Sunday shifts between 8:00–20:00 )
20 days Holiday plus 8 Bank Holidays
Employee of the month award scheme
Pension Scheme
Employee Discount
Training and Development

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.

We offer a motivating work environment where successes 

  • Start: 08/08/2022
  • Rate: £19,855 per annum
  • Location: Wigan,England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Apcoa Parking UK
  • Contact: APCOA Admin
  • Tel: 018 95 27 25 00
  • Email: to view click here
  • Reference: 1196
  • Posted: 2022-08-08 11:59:09 -

  • View all Jobs from Apcoa Parking UK