Apcoa Parking UK
This job has been posted for more than 30 working days and has expired.

Customer Service Advisor

The Role
The Role
As a market leader in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients.

We have award-winning learning and development teams.

Our Human Resources department coordinates our Investment in People strategy in which we currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.

We are looking for highly customer-focused individuals to join our existing Customer Service Team based in Wigan Town Centre.

As a Customer Service Agent, you will provide professional service to customers and answer inbound enquiries in a demanding environment.
What you will do
Answer inbound telephone calls
Respond to email enquiries
Monitor our Live Chat facility
Answer a range of customer enquiries about payments, Parking Notices, and bookings
Ensuring the accuracy of information provided and a high diligence is paramount


What you’ll bring
Excellent customer services skills
Effective listening skills to build rapport with our customers
Be able to respond to enquiries in a professional manner
Excellent written and verbal communication skills
Ability to absorb new information
Ability to multi-task and adapt to the changing needs of the customer
Able to work with minimum supervision

Full accredited training will be provided to all successful candidates

What we’ll offer you
£19,855
40 hours per week (Monday to Sunday shifts between 8:00–20:00 )
20 days Holiday plus 8 Bank Holidays
Employee of the month award scheme
Pension Scheme
Employee Discount
Training and Development

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.

We offer a motivating work environment where successes 


  • Start: 08/08/2022
  • Rate: £19,855 per annum
  • Location: Wigan,England
  • Type: Permanent
  • Industry: Customer_services
  • Recruiter: Apcoa Parking UK
  • Contact: APCOA Admin
  • Tel: 018 95 27 25 00
  • Email: to view click here
  • Reference: 1196
  • Posted: 2022-08-08 11:59:09 -

  • View all Jobs from Apcoa Parking UK