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National Operations Manager

National Operations Manager - FM Service Provider – Hertfordshire, Essex, Gloucestershire – up to £60,000 + £5400 Car Allowance

An exciting opportunity has arisen to work for an established building services company based in a National Role covering Hertfordshire, Gloucestershire & Essex.

CBW are currently recruiting for an Operations Manager to be based out Hertfordshire and be willing to cover sites in all three regions.

The successful candidate will report directly in to the Operations Director and assist in the day to day running of the contract.

In return the company is offering a competitive salary of up to £60,000 + £5400 Car Allowance.

Key Duties & Responsibilities

  • Ability to balance strategic thinking with tactical delivery for client satisfaction.
  • Experienced client relationship manager.
  • Excellent influencing and negotiation skills.
  • Strong financial skills.
  • Ability to manage conflict and crisis situations effectively
  • Provide leadership, and ensuring the planned development of a portfolio of contracts to ensure that contractual commitments are met and exceeded.
  • Ensure that opportunities for the strategic development of contracts are explored to deliver increased turnover and profitability
  • Ensuring business policies and processes are effectively communicated, and implemented within contracts.
  • Ensure contracts are staffed by fully competent teams, taking direct responsibility for the appointment of contract managers, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
  • Working with other Operational managers to ensure the development of the business, effective teamworking, and support to colleagues.
  • Ensure additional services and projects are added, and contracts are re-won on re-tender.
  • Development of financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth
  • Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met.
  • Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
  • Supporting the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and support to mobilisation as required on new contracts.
  • Accountable day-to-day to the relevant client contacts.
  • Line management responsibility for a small team, primarily comprising contract managers across a portfolio of contracts.
  • Financial responsibility for the delivery of Plan commitments for the contract portfolio.
  • Proven track record within the facilities management industry.
  • Managerial experience at Contract / Account Manager or above within technical and or hard services is essential.
  • The development and review of teams, appraisal, and the application of effective people management practice

Hours of Work

Monday to Friday - 08:00am to 17:00pm


  • Ability to build positive relationships with the clients
  • Communicates using appropriate styles, methods and timings
  • Demonstrates resourcefulness when acquiring additional professional expertise.
  • Ability to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance
  • Excellent interpersonal, written and verbal communication skills
  • Ability to build positive relationships with Client in order to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships
  • Self-motivated and capable of working within a team environment
  • Experience of service delivery in high profile sites
  • Ability to maintain an objective and positive focus through periods of high and sustained work pressure.

  • Start: 04/08/2022
  • Rate: £55000 - £60000 per annum
  • Location: Hatfield,England
  • Type: Permanent
  • Industry: Engineering
  • Recruiter: CBW Staffing Solutions
  • Contact: Ben Joselyn
  • Tel: 02035833099
  • Email: to view click here
  • Reference: re: NationalOpsManager60+CarMultisite
  • Posted: 2022-08-04 13:08:03 -

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