Service Assurance and Resiliance Manager

Role:         Senior Service Assurance and Resilience Manager

Salary:      £60,000 - £65,000pa + car allowance, private healthcare cover

Location:   Hybrid Role - Northampton 

 

Great opportunity for a service management professional to join my client's team, responsible for the implementation of the companies service assurance and resilience framework.

You will work closely with the Head of Service Management to deliver the objectives in line with the business continuity management strategy.

You will ensure the service assurance and resilience capability aligns with ISO standards and good practices, as well as working with the major incident management team to define the disaster recovery process. 

 

Some of the other key responsibilities for the service assurance and resilience manager include:

• Review and maintain a structured governance programme for Service Assurance and Resilience Management that meets Internal and Client audit and reporting requirements.

• Deliver IT resilience assurance tests to meet the obligations set out in the business continuity plan

• Maintain the system for setting and reviewing standards for IT Service Assurance and Resilience Management and ensure it operates within applicable Service Level Agreements and Operating Level Agreements.

• Responsible for ensuring all 3rd party Service Providers are meeting their contractual SLAs and provide the evidence to show they are capable of meeting the Recovery Time Objectives and Recovery Point Objectives.

• To ensure that IT Service Assurance and Resilience Management is embedded in BAU activities such as Change Management, Incident Management, Procurement, and Projects in order to align with changing environments and the maturity of the business

 

Knowledge, Skills and Experience:

• Proven strategic leadership and relationship management capabilities, including experience with internal stakeholders, particularly senior and line of business management, as well as customers and 3rd party service providers.

• Demonstrable track record of operating effectively in a dynamic, fast paced, challenging and delivery focused environment containing blended teams (e.g.

permanent, contract, vendor, Business/IT/operational teams, third parties)

• Exercising & evidencing recovery capability to meet industry guidelines

• Proven experience in service management environments, with strong experience delivering service assurance and resilience frameworks

 

This is a full-time permanent position, with 2-3 days a week expected in the Northampton office.

Candidates will enjoy working in a challenging environment, delivering change and be comfortable dealing with senior management.