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Contract Support

Facilities Contract Support - Leading Service Provider - Leeds, Saxton Gardens - £24,000 per annum

CBW are currently recruiting for an experienced Contract Support looking to take on the next challenge in their career.

One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company.    If you are looking for progression and a new challenge within a well known company in the industry this is your chance to apply!!    08:00am - 17:00pm - Monday - Friday (Full time in the office)  Key duties and responsibilities:

  • Providing support to the client and answer calls and emails in a professional and timely manner
  • Determine the nature, priority of faults based on information provided by the client
  • Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
  • Managing the supply chain and drive them to attend within required SLA’s
  • Driving the engineering team to attend to all callouts within required SLA’s
  • To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
  • Raise and assign work orders to relevant resources
  • Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
  • Promote and maintain office culture throughout teams
  • Monitoring calls received from the customer through to call completion and updating records
  • Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
  • Ensure QHSE documentation is maintained and readily available using company systems
  • Manage system as a key user on site including PPM records, reactives and reporting
  • Promote and maintain company culture throughout the team
  • Maintain people records such as new starters, leavers, general staff changes, contact details, etc
  • Effective communication with all levels of internal teams and external customers
  • Familiar with daily operations and the specific scope of the contract
  • Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager