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Helpdesk Administrator

Helpdesk Administrator - Leading Service Provider - Leeds, Saxton Gardens - £21,000 - £23,000 per annum

CBW are currently recruiting for an experienced Helpdesk Administrator looking to take on the next challenge in their career.

One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company.   

If you are looking for progression and a new challenge within a well known company in the industry this is your chance to apply!!   

08:00am - 17:00pm - Monday - Friday (Full time in the office) 

Key duties and responsibilities:

  • Manage CAFM system as key user on site including PPM records, reactives and reporting.
  • Answer calls/email for the business in a timely fashion
  • Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
  • Ensure communication is maintained throughout reactive job life between Facilities Team and end user. 
  • Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
  • Where required, review Subcontractor performance and feedback through appropriate systems with assistance from Contract Support.
  • Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
People & Development
  • Promote and maintain office culture.
  • Collate and process timesheets and expenses weekly in absence of Contract Support.
  • Communicate effectively and build/maintain relationships at all levels with internal and external customers.
  • Attend and participate in any relevant training courses.
Please send your CV to katie at CBW Staffing Solutions for more information.