First Contact Administrator
Black Country Women's Aid
Let us introduce ourselves…
Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking.
Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions.
All services are client and needs led.
Our specialist Community Domestic Abuse Support Service supports male and female victims of domestic violence and abuse living in Sandwell, Dudley and Walsall through a range of contracted/ commissioning arrangements.
The service works in partnership with other services within BCWA and key agencies to assess risk and provide tailored support plans for service users.
Our integrated approach provides effective holistic support for survivors of abuse using a trauma-informed approach.
We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse.
Job Title: First Contact Administrator
Position available: 3 full-time positions (37.5 hours), based in Sandwell and Dudley
Salary: £20,167 - £22,320.42
Closing date: 22 June 2022
All interviews will be held via Microsoft Teams
Is this you?
We are looking for someone to join our team as first contact administrator, being a part of our central contact and administrative team with experience in managing a high volume of calls, a timely response to all stakeholders, excellent interpersonal skills and efficient and organised administration.
It is from this first contact that the relationship with BCWA begins.
You will be required to provide a high-quality and efficient response to every call received this will include being responsible for delivering an effective system of first contact, care and support to victims of domestic violence and abuse this includes, gathering information regarding the victim/survivor and their circumstances effectively managing referrals and queries from partner agencies
If you are self-driven, conscientious, and hardworking with lots of ambition we would love to hear from you.
Important information for all positions
Black Country Women's Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975.
It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.
Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The post holder must be female.
As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:
Right to work in the UK
Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally.
To avoid discrimination we treat all job applicants equally.
We, therefore, ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK.
A copy of these will be taken.
Once the successful candidate has been appointed the unsuccessful candidate's documents will be destroyed confidentially.
You may be refused an interview if you do not bring the correct documents with you.
Following your interview, two employment references will be sought.
One of these should be your current or most recent employer.
If you have finished full-time education and you have no employer reference, we will accept a reference from:
, a professional from your centre of study, for instance, a teacher, lecturer or headteacher
, GP or health visitor
, a character reference from a person who knows you
, a civil servant from a government agency
, a bank manager
All positions are subject to DBS checks at the relevant level.
BCWA has adapted services during COVID to support victims of violence and abuse that meet all the latest Government guidance.
Personal Protective Equipment (PPE) is available at all our sites and distributed to all staff as appropriate.
Full details of the BCWA Risk Assessment can be found on our website.
Please read this as it provides the framework that we are delivering services against.
You will receive appropriate training to undertake the duties of the job on and on and offsite basis and all situations are risk assessed.
Management supervision, support and oversight is embedded in our practice to ensure all parties are kept safe.
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