Apcoa Parking UK

Service Delivery Assistant

The Role
As a market leader in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients.

We have award-winning learning and development teams.

Our Human Resources department coordinates our Investment in People strategy in which we currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.
 
An exciting opportunity has arisen as a Service Delivery Assistant working in the vicinity of Luton Airport.

You will ensure the efficient operation of all car parks, valet operation and the priority set down area at Luton Airport, whilst delivering customer service to the highest possible standard for optimal customer satisfaction.

You will also safeguard and protect the revenue of APCOA Parking UK.

This is a flexible hours contract.
 
What you’ll do

  • Certify valets are familiar with each cars controls and alarm systems before receiving from the customer. 
  • Ensure smooth and prompt handover of customers vehicle whilst storing keys securely. 
  • Drive, and care for all customers vehicles carefully, whilst ensuring all valet procedures are fully complied with.
  • Understand and be fully familiar with our systems and equipment.
  • Monitor the car park and its activity consistently through regular patrols and deter criminal activity whilst always maintaining a high visual presence.
  • Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
  • Provide front line support in the event of equipment failure or customer distress.
  • Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
  • Collaborate as part of a wider team.
What you’ll bring 
  • Evidence of strong communication and interaction with the public
  • Full UK Driver’s License / significant driving experience  
  • Basic IT Skills, MS Word, Office etc. 
  • Ability to multi-task
  • Able to work under pressure
  • Excellent verbal communication (English)
  • Smart and professional attitude 
  • First Aid or Fire Warden qualification – desirable 
  • Advance Driving Licence or Professional Driving Qualification – desirable
What we’ll offer you
  • Hourly rate of £11.58
  • Flexible working hours 
  • Employee Discount 
  • Training and Development 
 Must be 18 or over to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.

With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.


  • Start: 23/05/2022
  • Rate: £11.58 hourly rate
  • Location: Luton,England
  • Type: Contract
  • Industry: Customer_services
  • Recruiter: Apcoa Parking UK
  • Contact: APCOA Admin
  • Tel: 018 95 27 25 00
  • Email: to view click here
  • Reference: 0995
  • Posted: 2022-05-23 11:12:03 -

  • View all Jobs from Apcoa Parking UK


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