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Helpdesk Administrator

Helpdesk Administrator – North Lanarkshire – 21/23K


Job Overview

Property and infrastructure support services company delivering integrated Building and Facilities Management Services throughout the UK.

We are currently seeking to employ a Helpdesk Resource Planner who will assist our established team with call handling, resource planning and compliance monitoring duties across our various client premises within the Facilities Services division.


Main duties and responsibilities

This role will include a variety of tasks including the following:

Accurate and efficient logging reactive jobs via telephone and email

Respond to Client queries and provide timely updates on job progressions

Utilise internal reports to drive performance and meet contractual KPIs

Plan, schedule and assign Planned Preventative Maintenance (PPM) and reactive work orders to mobile engineers within a specific geographical area

Ensure all PPM and reactive work orders and scheduled efficiently minimising travel time

Escalate potential SLA failures in advance to optimise opportunity to avoid failure

Administration tasks as required by the business


Qualifications and Experience:

  • Administration Experience
  • Experience of working in a fast-paced environment
  • Experience of working to strict Targets
  • Excellent Customer Service Skills
  • Good attention to detail including a high level of accuracy
  • Knowledge of Microsoft packages
  • Ability to prioritise effectively
  • Strong communicator with good literacy and numeracy skills
  • Excellent organisational and communication skills
  • Strong administrative and analytical skills


  • Ability to plan and priorities own workload to deadlines
  • Ability to work under pressure and on your own initiative
  • Demonstrate excellent customer service
  • To be able to communicate at all levels
  • Ability to use initiative whilst delivering a proactive Can-Do attitude


£21/23k Salary

28 days holiday

Monday to Friday – 8.00am to 5.00pm

  • Start: 17/05/2022
  • Rate: £21000 - £23000 per annum
  • Location: North Lanarkshire,Scotland
  • Type: Permanent
  • Industry: Secreterial
  • Recruiter: CBW Staffing Solutions
  • Contact: Chloe Binnie
  • Tel: 02035833099
  • Email: to view click here
  • Reference: V-33114-2
  • Posted: 2022-05-17 11:58:20 -

  • View all Jobs from CBW Staffing Solutions