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Service Coordinator

Service Coordinator - Temporary - Newcastle - £9.50ph
       Main Duties

  • Maintain resource planning technology solution and scheduling in-house engineers on a national scale within the contract Service Level Agreements
  • Co-ordinating all calls and queries and assigning all outsourced tasks, choosing the right specialist contractor for the issue
  • Raising purchase orders for external delivery partners and keeping live updates from start to completion
  • Managing engineers in the field, monitoring time and material costs, using the correct labour by skill set and location
  • Covering shortages in in field resource and providing emergency solutions where there is threat to health & safety or customer site security.

    Knowledge skills & experience 
  • Previous helpdesk/customer service/field operative scheduling support experience essential
  • Demonstrates a proactive approach to delivering excellent customer service, able to think and react to changes in the field
  • Strong team player - cooperative and willing to assist others
  • Proficient IT skills including MS Word, MS Excel and comfortable with numerical reasoning.

    Experience of dynamic scheduling tools would be advantageous
  • Engaging and strong communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences
  • Strong capability in objection handling and a professional firmness when dealing with field operatives
  • Well organised, deadline oriented with the ability to multi-task, prioritise and manage competing demands
  • Maintains effective work behaviour in the face of setbacks or pressure - remains calm and in control of themselves
  • Excellent attention to detail and accuracy
  • Previous experience of building fabric, mechanical & electrical maintenance would be advantageous.
Start Date: 09/05/2022
End Date: 09/11/2022 (Potential to move Permanent)
Pay Rate: £9.50 Per Hour
Hours: Monday to Friday 8am to 5pm