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Soft Services General Manager

General Manager - FM Service Provider - Soft Services - Healthcare Contract - East London to Bedfordshire - Up to £65,000 Package 

Exciting opportunity to work for an FM Service Provider situated in London.

CBW are currently recruiting for a Contract Manager to be responsible for leading a team of employees to provide a integrated Soft FM service to a multi-site healthcare contract covering up to 60 sites from East London to Bedfordshire which includes Cleaning, Security, Window Cleaning, Catering and Grounds & Gardens Management.

He or she will be managing all operational teams employed to ensure efficient and effective service provision in line with agreed budgets and service specifications; monitoring and reporting on the quality of service and financial performance of the contract, to include service reporting, KPI management and record keeping whilst driving innovation in service delivery to the client.

Key duties & Responsibilities

  • Overall responsibility for quality performance on the contract with respect to all soft services
  • To be the first point of contact for the management of service delivery to clients
  • Ensure that risk assessments, COSHH records and safe methods of work records are held centrally on the contract for all working practices and are valid and current
  • Maintain and monitor agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the contract specification
  • By daily personal inspection, ensure that the scope of contract is being correctly delivered and that service standards are maintained and improved, taking remedial action where necessary
  • Manage and motivate the teams and ad hoc contractors to provide a quality, customer friendly service at all times, in line with the partnering ethos/culture
  • Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements
  • Monitor and report on financial performance & quality of service delivery
  • Take responsibility for cost control of all services and promote methods to maximise profitability & reduce costs without compromising Health & Safety, service or quality
  • Ensure Personnel Files are kept up to date and that at all time employees are adhering to Company Policy & Procedure
  • Maintain and meet the contract training and development plan for all staff employed on the contract
  • Ensure that the most economic resource is used to match the level/ type of skills required to do the job and optimise team flexibility, and multi-skilling


  • NEBOSH/IOSH Certificate would be desirable
  • A proven track record in Soft Services covering; Cleaning, Catering, Portering, Ground maintenance and pest control
  • Experience in Healthcare Catering and Cleaning/Hotel Services environment (Highly desirable)
  • Business development, retention and championing new and up to date initiatives are keys to success in this role
  • Demonstrable track record of excellent client relationship management and customer-facing/partnering skills
  • Must have experience of full budgetary control (P&L) to include complex fixed price or nil subsidy contracts
  • Experience managing up to 200 staff 
  • Full UK Driving License
  • Currently hold a Enhanced DBS or willing to undertake one

Please send your CV to Dean White at CBW Staffing Solutions

  • Start: 13/05/2022
  • Rate: £60000 - £65000 per annum, Benefits: Car or Car Allowance
  • Location: East London,England
  • Type: Permanent
  • Industry: Catering
  • Recruiter: CBW Staffing Solutions
  • Contact: Dean White
  • Tel: 02035833099
  • Email: to view click here
  • Reference: V-33175MHC
  • Posted: 2022-05-13 07:53:07 -

  • View all Jobs from CBW Staffing Solutions