Contract Support

Contract Support - Leading Service Provider - London Liverpool Street - £32,000 per annum

CBW are currently recruiting for an experienced Contract Support looking to take on the next challenge in their career.

One of our key clients is looking for a Contract Support to help run one of their contracts and offers progression in the future.    Your day to day duties will include all aspects of finance.    08:00am - 17:00pm - Monday - Friday (Full time in the office) 

Key duties and responsibilities:

  • Managing deadlines and KPIs
  • Ordering materials from suppliers and arranging delivery.
  • Updating client portals and databases, including statuses of jobs and tracking progress.
  • Keeping everyone informed as to progress and resolution dates.
  • Setting up new contracts on the system to enable service dates, invoicing and satisfaction of service.

    Chasing subcontractors for renewal prices and negotiating prices for the next coming year.
  • Attending weekly / monthly meetings for WIP, Engineers tool box talks, health and safety meetings.
  • Liaising with clients to log repairs / orders and delivery specifications onto bespoke database and arranging appropriate appointments with resident
  • Logging jobs and dispatching to the relevant engineer / allocating and organising their diaries
  • Liaise with suppliers and in house engineers to ensure works are carried out to specification Ordering materials for engineers
  • Liaising with residents / clients / contractors and surveyors to provide regular updates on repairs Closing down repairs (updating notes) on inhouse database using KPIS and utilising the correct SOR codes
  • Providing daily and weekly updates / reports to clients on completed and outstanding repairs
  • Liaise with residents to carry out satisfaction surveys on completion of works
  • Attending and providing feedback weekly monthly meeting with clients and internal Management
  • Allocate reactive and planned maintenance tasks to correct resource
  • Log all helpdesk interactions
  • Inform management of recurrent problems
  • Management of statutory documentation and deadlines
  • Follow up with clients to ensure complete resolutions of issues
  • Arranging access for subcontractors / visitors
  • Planned preventative management
Please send your CV to katie at CBW Staffing Solutions for more information. 


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