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Temp Helpdesk & X5 Service Coordinators

Temporary Immediate Helpdesk Administrator & X5 Service Coordinators – Newcastle-under-Lyme – FM Service Provider - £9.50 per hour  

Exciting opportunity to work for a Facilities Management in Newcastle-under-Lyme.

The successful candidate will have previous experience working as a Helpdesk or Service Coordinator for a corporate company.

Hours of work/details

Monday to Friday - 08:30am to 17:00pm (Full time working in the office)
IMPORTANT – The successful candidate will be immediately available to be able to cover the hours above on a temporary on-going basis.

Key duties:
Maintain resource planning technology solution and scheduling in-house engineers on a national scale within the contract Service Level Agreements
Co-ordinating all calls and queries and assigning all outsourced tasks, choosing the right specialist contractor for the issue
Raising purchase orders for external delivery partners and keeping live updates from start to completion
Managing engineers in the field, monitoring time and material costs, using the correct labour by skill set and location
Covering shortages in in field resource and providing emergency solutions where there is threat to health & safety or customer site security.

Knowledge skills & experience
Previous helpdesk/customer service/field operative scheduling support experience essential
Demonstrates a proactive approach to delivering excellent customer service, able to think and react to changes in the field
Strong team player - cooperative and willing to assist others
Proficient IT skills including MS Word, MS Excel and comfortable with numerical reasoning.

Experience of dynamic scheduling tools would be advantageous
Engaging and strong communicator demonstrating influencing skills and an ability to adapt approaches to differing audiences
Strong capability in objection handling and a professional firmness when dealing with field operatives
Well organised, deadline oriented with the ability to multi-task, prioritise and manage competing demands
Maintains effective work behaviour in the face of setbacks or pressure - remains calm and in control of themselves
Excellent attention to detail and accuracy
Previous experience of building fabric, mechanical & electrical maintenance would be advantageous.
Please send your CV to katie at CBW Staffing Solutions for more information.