Marketing Assistant

Marketing Assistant
Location: Remote
Salary £20,000

The Company
Are you looking for a role that's as diverse as you? We're looking for a Marketing Assistant with a difference - someone who can put themselves in the shoes of a client, and genuinely recognises the power of a great customer experience- and can help deliver that in a B2B environment.


Reporting directly to the Head of Retention Marketing, you'll be joining a vibrant Marketing team that's striving to deliver customer success, optimise customer engagement and increase customer lifetime value.

In a world where it costs five times more to attract a new customer than to keep an existing one, this role is vital to deliver on high client retention rates.


Key Responsibilities:
, Support the development and implementation of client marketing campaigns, such as client welcome, nurturing, monthly newsletters, service and legal updates.
, Manage the client feedback platform and processes, including ad-hoc client research telephone research projects.
, Support Citation's online review profile by inviting clients to leave positive reviews on independent online review sites Trustpilot, Google My Business and Feefo
, Update client data and activities in Citation's CRM systems, incl.

Proactively calling clients to gather correct contact information and monitoring marketing email inboxes.


, Update our client platform with relevant marketing content.
, Work with the fantastic and creative internal design and content team to create engaging and on-brand content for client marketing communications.
, Get stuck in any new marketing activities that may come up and be a supportive member of the team

The candidate must:
, Be passionate about marketing, customers and learning.
, Possess excellent written and verbal communication skills.
, Be a team player willing to adapt and get fully involved in the fast-paced and fun environment of our fantastic marketing team!
, Work experience in a customer-facing environment, and evidence that you put customers at the heart of what you do.
, Have good experience of Microsoft Excel and Word.

What we want from you is your desire to progress in marketing, in a company where your marketing skills are just as important as your personality.

If that sounds like you, don't delay in applying.


Why choose us?
Working for Citation you will have access to 25 days holiday plus your birthday off work, childcare vouchers, gym membership discounts, healthcare cash plan, the opportunity to purchase extra leave, pension contributions and more.


If you are still reading this, it says our culture is for you.

Apply now.

Come join us.


  • Start: ASAP
  • Rate: Up to £20000.00 per annum
  • Location: Stoke-on-Trent, England
  • Type: Permanent
  • Industry: Sales
  • Recruiter: 2MES
  • Contact: 2M Employment Solutions
  • Tel: 02392 387722
  • Email: to view click here
  • Posted: 2022-04-14 17:09:38 -

  • View all Jobs from 2MES


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