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Software Implementation Consultant Role: Software Implementation Consultant Location: Grantham (hybrid) Salary: £35,000 - £45,000 + bonus (£5,000) My client, a well-established and successful brand in the UK ERP software and services market, are looking to recruit a Software Implementation Cosnultant to deliver high-quality consultancy and training, with the ability to guide customers in implementing and maximising their use of our software. Key ResponsibilitiesDeliver consultative services (in-person and remotely) to guide customers through system setup, usage, and issue resolution.Conduct dynamic and structured training courses (in-person and remotely) to ensure customers are fully equipped to use the software effectively.Follow and update project plans, maintaining detailed activity logs.Enhance and update training materials to keep content engaging and aligned with software updates.Support internal training processes to ensure smooth departmental operations.Provide ad hoc training and Sales Support activities, including software demonstrations.Respond to customer queries both on-site and remotely.Identify and escalate implementation issues and change requests as per company methodology.What We’re Looking For To excel in this role, you’ll need:At least 3 years in a software training or consultancy role.Training certification and/or knowledge of Prince II/ITIL standards (advantageous but not essential).Proficiency in Microsoft Office and other software packages.SQL skills (advantageous but not essential).Strong communication, presentation, and organisational skills.Self-motivation, creativity, and a strong work ethic.Ability to work to deadlines and record activities using timesheet apps.A team player with an enthusiastic, customer-focused approach.Confidence in dealing with stakeholders at all levels, from team leaders to senior management.A UK driving licence and access to a car (essential). ....Read more...
Type: Permanent Location: Grantham,England
Start: 28/03/2025
Salary / Rate: £35000 - £45000 per annum
Posted: 2025-03-28 15:10:07
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Software Implementation and Training Manager Location: Grantham (Hybrid) Salary: £45,000 + bonus (up to £10k) My client, a well-established and successful brand in the UK ERP software and services market, are currently looking to recruit a Software Implementation and Training Manager to join their friendly Professional Services team and play a key role in the implementation and training of theirr market-leading software solutions.Key Responsibilities:Deliver high-quality consultative services both in person and remotely, guiding customers through system setup, usage, and issue resolution.Lead and deliver structured and dynamic training courses (in-person and remote) to ensure customers gain in-depth knowledge of our software.Project coordinate and manage daily implementation activities in collaboration with the Programme Manager.Develop and enhance training materials to keep them up to date and engaging for customers.Introduce and manage internal training processes to ensure smooth operations within the Training Department.Line manage and mentor consultants and trainers, ensuring full engagement in chargeable activities.Handle customer escalations during implementation and manage risks, scope creep, and change requests.Provide ad hoc training and sales support activities such as software demonstrations.Maintain project plans and activity logs, ensuring deadlines are met.Essential Skills & Experience:Circa 5 years’ experience in software training or consultancy.Previous line management experience.Training certification and/or knowledge of Prince II/ITIL standards.Strong IT proficiency, particularly in Microsoft Office.SQL skills (desirable but not essential).Excellent communication, organisation, and presentation skills.Ability to manage customer relationships and work effectively with stakeholders at all levels.Self-driven, creative, and enthusiastic team player ....Read more...
Type: Permanent Location: Grantham,England
Start: 25/02/2025
Salary / Rate: £40000 - £45000 per annum
Posted: 2025-02-25 16:39:04
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Customer Success Manager - ERP Solutions Location: Lincolnshire/Nottinghamshire - Hybrid Working Salary: Up to £45,000 base + £10,000 bonus potential Are you passionate about helping businesses succeed through technology? We're seeking an experienced Customer Success Manager to join our team, focusing on delivering exceptional value through our ERP solutions. About the Role:As a Customer Success Manager, you'll be the trusted advisor to our B2B clients, ensuring they maximize the value of their ERP investment.
You'll build and nurture strong relationships while driving customer satisfaction and business growth. Key Responsibilities:- Manage a portfolio of key business clients, serving as their primary point of contact and strategic advisor- Develop and maintain strong relationships with stakeholders at all levels- Monitor client health, usage patterns, and satisfaction levels to proactively identify areas for improvement- Work closely with the sales team to identify and secure upsell opportunities- Conduct regular business reviews and strategic planning sessions with clients- Travel to client sites for face-to-face meetings and workshops- Create and execute customer success plans aligned with clients' business objectives- Ensure successful onboarding and adoption of our ERP solutions Requirements:- Proven experience in customer success management, preferably within the ERP or B2B software sector- Strong understanding of business processes and ERP systems- Excellent relationship-building and communication skills- Ability to understand and articulate technical concepts to non-technical audiences- Experience in identifying and driving upsell opportunities- Willingness to travel regularly to client sites- Project management skills with ability to handle multiple clients simultaneously- Commercial acumen and strategic thinking capabilities Benefits:- Competitive base salary up to £45,000- Bonus potential of £10,000- Comprehensive healthcare package- Professional development opportunities- Company pension scheme- Flexible working arrangements Join our team and play a crucial role in helping businesses transform through technology.
If you're ready to make a real impact while growing your career, we want to hear from you. To apply, please send your CV and a covering letter detailing your relevant experience. ....Read more...
Type: Permanent Location: Nottinghamshire,England
Start: 20/02/2025
Salary / Rate: £0 - £45000 per annum
Posted: 2025-02-20 15:27:04
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Consulting & Training Delivery Executive Role: Consulting & Training Delivery Executive Location: Grantham (hybrid) Salary: £35,000 + bonus My client, a well-established and successful brand in the UK ERP software and services market, are looking to recruit a Consulting & Training Delivery Executive to deliver high-quality consultancy and training, with the ability to guide customers in implementing and maximising their use of our software. Key ResponsibilitiesDeliver consultative services (in-person and remotely) to guide customers through system setup, usage, and issue resolution.Conduct dynamic and structured training courses (in-person and remotely) to ensure customers are fully equipped to use the software effectively.Follow and update project plans, maintaining detailed activity logs.Enhance and update training materials to keep content engaging and aligned with software updates.Support internal training processes to ensure smooth departmental operations.Provide ad hoc training and Sales Support activities, including software demonstrations.Respond to customer queries both on-site and remotely.Identify and escalate implementation issues and change requests as per company methodology.What We’re Looking For To excel in this role, you’ll need:At least 3 years in a software training or consultancy role.Training certification and/or knowledge of Prince II/ITIL standards (advantageous but not essential).Proficiency in Microsoft Office and other software packages.SQL skills (advantageous but not essential).Strong communication, presentation, and organisational skills.Self-motivation, creativity, and a strong work ethic.Ability to work to deadlines and record activities using timesheet apps.A team player with an enthusiastic, customer-focused approach.Confidence in dealing with stakeholders at all levels, from team leaders to senior management.A UK driving licence and access to a car (essential). ....Read more...
Type: Permanent Location: Grantham,England
Start: 20/02/2025
Salary / Rate: £30000 - £35000 per annum
Posted: 2025-02-20 14:23:04
