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Regional H&S ConsultantSalary up to £45,000 plus travel
At Citation, we don't just provide jobs; we create careers that inspire, empower, and elevate.
As one of the UK's leading providers of Health & Safety, HR, Employment Law, and ISO services, we've spent 30 years building a legacy of excellence.
This milestone isn't just a celebration of our past—it's a springboard for our future, and we want you to be a part of it.
, We're not your average service provider.
Our people bring their whole selves to work, combining their skills with their personalities to deliver outstanding client experiences., With year-on-year double-digit growth, this is your chance to join a fast-moving business that values vision, determination, agility, and a knack for building great relationships., We've built our success without cutting costs or creating bureaucracy.
Instead, we prioritise actions over politics, empowerment over micro-management, and innovation over hierarchy.
We are leaders who love what we do - and we want you to share in that passion.
This is a truly exciting time to become part of Citation.
With over 110,000 clients who love and rely on us across the group - and 15 business acquisitions in just three years - our ambition for growth has no limits.
We're also backed by KKR, Hg Capital, and HarbourVest, three of the world's most respected private equity investors.
Their new investment strengthens our position, ensuring stability and providing a solid foundation for even greater success over the next 3-5 years and beyond.
Why Consultancy? Expand Your ExpertiseWorking at a Health and Safety consultancy offers a rare opportunity to broaden your horizons.
You'll gain exposure to diverse industries, tackle unique challenges, and develop a skill set that's second to none.
Whether you've worked in a specific sector for years or are looking for a new adventure, don't worry—we don't expect you to know it all! We provide the training and support to help you thrive in every situation.
Your Role: Protecting People, Empowering BusinessesAt Citation, people are at the heart of what we do—and as a Health and Safety Consultant, you'll play a critical role in safeguarding our clients' most valuable asset: their people.
Your mission is to embed a culture of best practice with your clients, making safety a cornerstone of their operations.
You understand that good health, wellbeing, and safety aren't just checkboxes—they're about exceptional management and leadership.
Your Key Responsibilities, Complex Problem-Solving: Dive into intricate client challenges and deliver tailored solutions., Policy Mastery: Create and implement advanced H&S policies that set clients up for success., Training Guru: Deliver impactful training sessions, helping clients raise the bar for safety standards., Gold-Standard Guidance: Advise clients on best practices and ensure they exceed industry benchmarks., Client Champion: Build lasting relationships as the trusted advisor clients turn to for support.
, Legislation Pro: Stay ahead of regulatory changes and provide expert advice to keep clients compliant.
This year, we're celebrating an incredible milestone: 30 years of helping businesses thrive.
But we're not resting on our laurels—we're evolving, innovating, and adapting to the ever-changing world of compliance and H&S regulations.
With new government changes reshaping the landscape, businesses need expert guidance more than ever.
As part of our team, you'll be at the forefront of helping clients navigate these complexities while contributing to our rich legacy of excellence.
About You: The Ideal Candidate
We're looking for engaging professionals with a passion for Health & Safety and a people-first approach.
If you meet the following criteria, we'd love to hear from you:
, Qualifications: NEBOSH Diploma or equivalent experience., Professional Membership: Cert IOSH or actively working toward Chartered status., People Skills: Exceptional communication and relationship-building abilities., Experience: Whether you're seasoned in the field or have honed your expertise through hands-on work, you'll find a place to grow here., Drive and Curiosity: A commitment to staying ahead of industry changes and delivering exceptional client service.What Makes Citation Different?
At Citation, we've spent three decades creating a culture where people thrive.
This isn't just a job—it's a place where your talent is celebrated, your ideas are valued, and your career can flourish.
Here's What You Can Look Forward To:, Diverse Opportunities: No two days are the same, thanks to the wide range of industries we support., Supportive Environment: Join a team of over 150 professionals who are always ready to share knowledge and help you succeed., Celebrating You: From birthdays off to pawternity leave, we know how to make our colleagues feel valued.And the Perks Don't Stop There:, 25 Days Holiday + Bank Holidays: Plus, your birthday off—because celebrating you matters., Post-Wedding Bliss: Extra holiday to enjoy life's special moments., Healthcare Cash Plan: Prioritising your health and wellbeing., Pawternity Leave: A day off to welcome your new furry family member., Community Days: Time off to volunteer and give back to causes you care about
As we celebrate 30 years of success, we're more excited than ever about the future.
If you're ready to work with a team that values your expertise, creativity, and personality, we'd love to welcome you to Citation.
Ready to start your journey? Let's talk!
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Colchester, England
Start: ASAP
Salary / Rate: £35000.00 - £45000.00 per annum + + travel
Posted: 2025-02-21 12:56:26
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Regional H&S ConsultantSalary up to £45,000 plus travel
At Citation, we don't just provide jobs; we create careers that inspire, empower, and elevate.
As one of the UK's leading providers of Health & Safety, HR, Employment Law, and ISO services, we've spent 30 years building a legacy of excellence.
This milestone isn't just a celebration of our past—it's a springboard for our future, and we want you to be a part of it.
, We're not your average service provider.
Our people bring their whole selves to work, combining their skills with their personalities to deliver outstanding client experiences., With year-on-year double-digit growth, this is your chance to join a fast-moving business that values vision, determination, agility, and a knack for building great relationships., We've built our success without cutting costs or creating bureaucracy.
Instead, we prioritise actions over politics, empowerment over micro-management, and innovation over hierarchy.
We are leaders who love what we do - and we want you to share in that passion.
This is a truly exciting time to become part of Citation.
With over 110,000 clients who love and rely on us across the group - and 15 business acquisitions in just three years - our ambition for growth has no limits.
We're also backed by KKR, Hg Capital, and HarbourVest, three of the world's most respected private equity investors.
Their new investment strengthens our position, ensuring stability and providing a solid foundation for even greater success over the next 3-5 years and beyond.
Why Consultancy? Expand Your ExpertiseWorking at a Health and Safety consultancy offers a rare opportunity to broaden your horizons.
You'll gain exposure to diverse industries, tackle unique challenges, and develop a skill set that's second to none.
Whether you've worked in a specific sector for years or are looking for a new adventure, don't worry—we don't expect you to know it all! We provide the training and support to help you thrive in every situation.
Your Role: Protecting People, Empowering BusinessesAt Citation, people are at the heart of what we do—and as a Health and Safety Consultant, you'll play a critical role in safeguarding our clients' most valuable asset: their people.
Your mission is to embed a culture of best practice with your clients, making safety a cornerstone of their operations.
You understand that good health, wellbeing, and safety aren't just checkboxes—they're about exceptional management and leadership.
Your Key Responsibilities, Complex Problem-Solving: Dive into intricate client challenges and deliver tailored solutions., Policy Mastery: Create and implement advanced H&S policies that set clients up for success., Training Guru: Deliver impactful training sessions, helping clients raise the bar for safety standards., Gold-Standard Guidance: Advise clients on best practices and ensure they exceed industry benchmarks., Client Champion: Build lasting relationships as the trusted advisor clients turn to for support.
, Legislation Pro: Stay ahead of regulatory changes and provide expert advice to keep clients compliant.
This year, we're celebrating an incredible milestone: 30 years of helping businesses thrive.
But we're not resting on our laurels—we're evolving, innovating, and adapting to the ever-changing world of compliance and H&S regulations.
With new government changes reshaping the landscape, businesses need expert guidance more than ever.
As part of our team, you'll be at the forefront of helping clients navigate these complexities while contributing to our rich legacy of excellence.
About You: The Ideal Candidate
We're looking for engaging professionals with a passion for Health & Safety and a people-first approach.
If you meet the following criteria, we'd love to hear from you:
, Qualifications: NEBOSH Diploma or equivalent experience., Professional Membership: Cert IOSH or actively working toward Chartered status., People Skills: Exceptional communication and relationship-building abilities., Experience: Whether you're seasoned in the field or have honed your expertise through hands-on work, you'll find a place to grow here., Drive and Curiosity: A commitment to staying ahead of industry changes and delivering exceptional client service.What Makes Citation Different?
At Citation, we've spent three decades creating a culture where people thrive.
This isn't just a job—it's a place where your talent is celebrated, your ideas are valued, and your career can flourish.
Here's What You Can Look Forward To:, Diverse Opportunities: No two days are the same, thanks to the wide range of industries we support., Supportive Environment: Join a team of over 150 professionals who are always ready to share knowledge and help you succeed., Celebrating You: From birthdays off to pawternity leave, we know how to make our colleagues feel valued.And the Perks Don't Stop There:, 25 Days Holiday + Bank Holidays: Plus, your birthday off—because celebrating you matters., Post-Wedding Bliss: Extra holiday to enjoy life's special moments., Healthcare Cash Plan: Prioritising your health and wellbeing., Pawternity Leave: A day off to welcome your new furry family member., Community Days: Time off to volunteer and give back to causes you care about
As we celebrate 30 years of success, we're more excited than ever about the future.
If you're ready to work with a team that values your expertise, creativity, and personality, we'd love to welcome you to Citation.
Ready to start your journey? Let's talk!
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Glasgow, Scotland
Start: ASAP
Salary / Rate: £35000.00 - £45000.00 per annum + + travel
Posted: 2025-02-21 12:51:14
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Regional H&S ConsultantSalary up to £45,000 plus travel
At Citation, we don't just provide jobs; we create careers that inspire, empower, and elevate.
As one of the UK's leading providers of Health & Safety, HR, Employment Law, and ISO services, we've spent 30 years building a legacy of excellence.
This milestone isn't just a celebration of our past—it's a springboard for our future, and we want you to be a part of it.
, We're not your average service provider.
Our people bring their whole selves to work, combining their skills with their personalities to deliver outstanding client experiences., With year-on-year double-digit growth, this is your chance to join a fast-moving business that values vision, determination, agility, and a knack for building great relationships., We've built our success without cutting costs or creating bureaucracy.
Instead, we prioritise actions over politics, empowerment over micro-management, and innovation over hierarchy.
We are leaders who love what we do - and we want you to share in that passion.
This is a truly exciting time to become part of Citation.
With over 110,000 clients who love and rely on us across the group - and 15 business acquisitions in just three years - our ambition for growth has no limits.
We're also backed by KKR, Hg Capital, and HarbourVest, three of the world's most respected private equity investors.
Their new investment strengthens our position, ensuring stability and providing a solid foundation for even greater success over the next 3-5 years and beyond.
Why Consultancy? Expand Your ExpertiseWorking at a Health and Safety consultancy offers a rare opportunity to broaden your horizons.
You'll gain exposure to diverse industries, tackle unique challenges, and develop a skill set that's second to none.
Whether you've worked in a specific sector for years or are looking for a new adventure, don't worry—we don't expect you to know it all! We provide the training and support to help you thrive in every situation.
Your Role: Protecting People, Empowering BusinessesAt Citation, people are at the heart of what we do—and as a Health and Safety Consultant, you'll play a critical role in safeguarding our clients' most valuable asset: their people.
Your mission is to embed a culture of best practice with your clients, making safety a cornerstone of their operations.
You understand that good health, wellbeing, and safety aren't just checkboxes—they're about exceptional management and leadership.
Your Key Responsibilities, Complex Problem-Solving: Dive into intricate client challenges and deliver tailored solutions., Policy Mastery: Create and implement advanced H&S policies that set clients up for success., Training Guru: Deliver impactful training sessions, helping clients raise the bar for safety standards., Gold-Standard Guidance: Advise clients on best practices and ensure they exceed industry benchmarks., Client Champion: Build lasting relationships as the trusted advisor clients turn to for support.
, Legislation Pro: Stay ahead of regulatory changes and provide expert advice to keep clients compliant.
This year, we're celebrating an incredible milestone: 30 years of helping businesses thrive.
But we're not resting on our laurels—we're evolving, innovating, and adapting to the ever-changing world of compliance and H&S regulations.
With new government changes reshaping the landscape, businesses need expert guidance more than ever.
As part of our team, you'll be at the forefront of helping clients navigate these complexities while contributing to our rich legacy of excellence.
About You: The Ideal Candidate
We're looking for engaging professionals with a passion for Health & Safety and a people-first approach.
If you meet the following criteria, we'd love to hear from you:
, Qualifications: NEBOSH Diploma or equivalent experience., Professional Membership: Cert IOSH or actively working toward Chartered status., People Skills: Exceptional communication and relationship-building abilities., Experience: Whether you're seasoned in the field or have honed your expertise through hands-on work, you'll find a place to grow here., Drive and Curiosity: A commitment to staying ahead of industry changes and delivering exceptional client service.What Makes Citation Different?
At Citation, we've spent three decades creating a culture where people thrive.
This isn't just a job—it's a place where your talent is celebrated, your ideas are valued, and your career can flourish.
Here's What You Can Look Forward To:, Diverse Opportunities: No two days are the same, thanks to the wide range of industries we support., Supportive Environment: Join a team of over 150 professionals who are always ready to share knowledge and help you succeed., Celebrating You: From birthdays off to pawternity leave, we know how to make our colleagues feel valued.And the Perks Don't Stop There:, 25 Days Holiday + Bank Holidays: Plus, your birthday off—because celebrating you matters., Post-Wedding Bliss: Extra holiday to enjoy life's special moments., Healthcare Cash Plan: Prioritising your health and wellbeing., Pawternity Leave: A day off to welcome your new furry family member., Community Days: Time off to volunteer and give back to causes you care about
As we celebrate 30 years of success, we're more excited than ever about the future.
If you're ready to work with a team that values your expertise, creativity, and personality, we'd love to welcome you to Citation.
Ready to start your journey? Let's talk!
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Aylesbury, England
Start: ASAP
Salary / Rate: £35000.00 - £45000.00 per annum + + travel
Posted: 2025-02-21 12:51:04
-
Regional H&S ConsultantSalary up to £45,000 plus travel
At Citation, we don't just provide jobs; we create careers that inspire, empower, and elevate.
As one of the UK's leading providers of Health & Safety, HR, Employment Law, and ISO services, we've spent 30 years building a legacy of excellence.
This milestone isn't just a celebration of our past—it's a springboard for our future, and we want you to be a part of it.
, We're not your average service provider.
Our people bring their whole selves to work, combining their skills with their personalities to deliver outstanding client experiences., With year-on-year double-digit growth, this is your chance to join a fast-moving business that values vision, determination, agility, and a knack for building great relationships., We've built our success without cutting costs or creating bureaucracy.
Instead, we prioritise actions over politics, empowerment over micro-management, and innovation over hierarchy.
We are leaders who love what we do - and we want you to share in that passion.
This is a truly exciting time to become part of Citation.
With over 110,000 clients who love and rely on us across the group - and 15 business acquisitions in just three years - our ambition for growth has no limits.
We're also backed by KKR, Hg Capital, and HarbourVest, three of the world's most respected private equity investors.
Their new investment strengthens our position, ensuring stability and providing a solid foundation for even greater success over the next 3-5 years and beyond.
Why Consultancy? Expand Your ExpertiseWorking at a Health and Safety consultancy offers a rare opportunity to broaden your horizons.
You'll gain exposure to diverse industries, tackle unique challenges, and develop a skill set that's second to none.
Whether you've worked in a specific sector for years or are looking for a new adventure, don't worry—we don't expect you to know it all! We provide the training and support to help you thrive in every situation.
Your Role: Protecting People, Empowering BusinessesAt Citation, people are at the heart of what we do—and as a Health and Safety Consultant, you'll play a critical role in safeguarding our clients' most valuable asset: their people.
Your mission is to embed a culture of best practice with your clients, making safety a cornerstone of their operations.
You understand that good health, wellbeing, and safety aren't just checkboxes—they're about exceptional management and leadership.
Your Key Responsibilities, Complex Problem-Solving: Dive into intricate client challenges and deliver tailored solutions., Policy Mastery: Create and implement advanced H&S policies that set clients up for success., Training Guru: Deliver impactful training sessions, helping clients raise the bar for safety standards., Gold-Standard Guidance: Advise clients on best practices and ensure they exceed industry benchmarks., Client Champion: Build lasting relationships as the trusted advisor clients turn to for support.
, Legislation Pro: Stay ahead of regulatory changes and provide expert advice to keep clients compliant.
This year, we're celebrating an incredible milestone: 30 years of helping businesses thrive.
But we're not resting on our laurels—we're evolving, innovating, and adapting to the ever-changing world of compliance and H&S regulations.
With new government changes reshaping the landscape, businesses need expert guidance more than ever.
As part of our team, you'll be at the forefront of helping clients navigate these complexities while contributing to our rich legacy of excellence.
About You: The Ideal Candidate
We're looking for engaging professionals with a passion for Health & Safety and a people-first approach.
If you meet the following criteria, we'd love to hear from you:
, Qualifications: NEBOSH Diploma or equivalent experience., Professional Membership: Cert IOSH or actively working toward Chartered status., People Skills: Exceptional communication and relationship-building abilities., Experience: Whether you're seasoned in the field or have honed your expertise through hands-on work, you'll find a place to grow here., Drive and Curiosity: A commitment to staying ahead of industry changes and delivering exceptional client service.What Makes Citation Different?
At Citation, we've spent three decades creating a culture where people thrive.
This isn't just a job—it's a place where your talent is celebrated, your ideas are valued, and your career can flourish.
Here's What You Can Look Forward To:, Diverse Opportunities: No two days are the same, thanks to the wide range of industries we support., Supportive Environment: Join a team of over 150 professionals who are always ready to share knowledge and help you succeed., Celebrating You: From birthdays off to pawternity leave, we know how to make our colleagues feel valued.And the Perks Don't Stop There:, 25 Days Holiday + Bank Holidays: Plus, your birthday off—because celebrating you matters., Post-Wedding Bliss: Extra holiday to enjoy life's special moments., Healthcare Cash Plan: Prioritising your health and wellbeing., Pawternity Leave: A day off to welcome your new furry family member., Community Days: Time off to volunteer and give back to causes you care about
As we celebrate 30 years of success, we're more excited than ever about the future.
If you're ready to work with a team that values your expertise, creativity, and personality, we'd love to welcome you to Citation.
Ready to start your journey? Let's talk!
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £35000.00 - £45000.00 per annum + + travel
Posted: 2025-02-21 12:48:36
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We're Hiring! Join Citation as a Resolution Executive
Are you a natural problem solver with a passion for delivering excellent customer service? Do you thrive in a fast-paced, solutions-focused environment? If so, Citation wants YOU to join our team!
Position: Resolution ExecutiveLocation: Manchester/Sheffield (hybrid) Company: Citation
About Citation:Citation is a leading provider of HR, Health & Safety, and Employment Law services, offering businesses expert advice to help them grow and stay compliant.
We pride ourselves on delivering exceptional support to our clients and building lasting relationships.
Now, we're looking for a dedicated Resolution Executive to join our team and help us resolve client issues efficiently and professionally.
What You'll Be Doing:, Handling inbound client queries and concerns, delivering effective resolutions in a timely manner., Managing challenging situations and turning them into positive outcomes for clients., Acting as the first point of contact for client escalations and ensuring their concerns are addressed., Providing clear, professional, and empathetic communication with clients at all times., Collaborating with internal teams to investigate and resolve client issues., Ensuring client satisfaction by following up on cases and offering proactive solutions.
What We're Looking For:, Previous experience in a customer service, complaints handling, or resolution-focused role., Exceptional communication skills with a calm and professional demeanour., Strong problem-solving skills and the ability to think on your feet., Ability to work under pressure while maintaining a positive attitude., A keen eye for detail and the ability to document case progress accurately., Prior knowledge of HR, Health & Safety, or Employment Law is advantageous but not essential.
Why Work with Citation?, Competitive salary and performance-based incentives., Opportunities for career development and growth within the company., A supportive, team-oriented work culture., Flexible working arrangements, including remote options., Health and well-being initiatives to support your personal and professional life.
Ready to make an impact?If you're driven to deliver solutions, create positive experiences, and grow within a thriving company, we want to hear from you!
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Sheffield, England
Start: ASAP
Salary / Rate: Up to £24750.00 per annum + + bonus
Posted: 2025-02-20 14:07:14
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We're Hiring! Join Citation as a Resolution Executive
Are you a natural problem solver with a passion for delivering excellent customer service? Do you thrive in a fast-paced, solutions-focused environment? If so, Citation wants YOU to join our team!
Position: Resolution ExecutiveLocation: Manchester/Sheffield (hybrid) Company: Citation
About Citation:Citation is a leading provider of HR, Health & Safety, and Employment Law services, offering businesses expert advice to help them grow and stay compliant.
We pride ourselves on delivering exceptional support to our clients and building lasting relationships.
Now, we're looking for a dedicated Resolution Executive to join our team and help us resolve client issues efficiently and professionally.
What You'll Be Doing:, Handling inbound client queries and concerns, delivering effective resolutions in a timely manner., Managing challenging situations and turning them into positive outcomes for clients., Acting as the first point of contact for client escalations and ensuring their concerns are addressed., Providing clear, professional, and empathetic communication with clients at all times., Collaborating with internal teams to investigate and resolve client issues., Ensuring client satisfaction by following up on cases and offering proactive solutions.
What We're Looking For:, Previous experience in a customer service, complaints handling, or resolution-focused role., Exceptional communication skills with a calm and professional demeanour., Strong problem-solving skills and the ability to think on your feet., Ability to work under pressure while maintaining a positive attitude., A keen eye for detail and the ability to document case progress accurately., Prior knowledge of HR, Health & Safety, or Employment Law is advantageous but not essential.
Why Work with Citation?, Competitive salary and performance-based incentives., Opportunities for career development and growth within the company., A supportive, team-oriented work culture., Flexible working arrangements, including remote options., Health and well-being initiatives to support your personal and professional life.
Ready to make an impact?If you're driven to deliver solutions, create positive experiences, and grow within a thriving company, we want to hear from you!
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Manchester, England
Start: ASAP
Salary / Rate: Up to £24750.00 per annum + + bonus
Posted: 2025-02-20 14:05:32
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Join the Citation Team! We're Hiring an Account Manager
Are you a dynamic, driven professional with a passion for building lasting client relationships? Do you thrive in a fast-paced, supportive environment? We want to hear from you!
Position: Account ManagerLocation: Wilmslow (hybrid)Salary: £25,000 + bonusCompany: Citation
Why Choose Citation?At Citation, we're dedicated to helping businesses grow by providing expert HR and Health & Safety advice.
We're proud to be one of the UK's leading providers of outsourced services, offering outstanding support to our clients across various industries.
We're looking for a motivated Account Manager to join our team and play a key role in helping our clients navigate their HR and compliance needs.
With a focus on building strong relationships, you'll be the vital link between our clients and the tailored services we offer.
What You'll Do:, Build and nurture long-term client relationships, ensuring satisfaction and retention., Act as a trusted advisor, providing expert advice., Understand client needs and offer bespoke solutions to support their business growth., Manage a portfolio of clients and ensure they receive the best possible service., Collaborate with internal teams to deliver effective and timely solutions.
What We're Looking For:, Proven experience in an Account Management or client-facing role., Excellent communication and interpersonal skills., Ability to build strong relationships with clients and understand their unique needs., Strong problem-solving and organizational skills., A proactive approach to service delivery, with a drive to exceed client expectations.
Why You'll Love Working at Citation:, Competitive salary and bonus structure., Flexible working options, including remote work., Ongoing training and professional development opportunities., A collaborative and supportive team environment., Health and well-being initiatives to support you both personally and professionally.
Ready to make a difference?If you're excited to help businesses thrive and want to be part of a rapidly growing, innovative company, apply today to join the Citation family!
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £25000.00 per annum + + bonus
Posted: 2025-02-20 14:03:04
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Customer Success Relationship Manager Salary: £25,000 + bonus (Showing please!)Location: Hybrid - Wilmslow office
We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us.
Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we're only interested in future growth; we're not finished yet.
As a result, we are looking to expand our Customer Success team and we are looking for the absolute best to join us.
We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.Our Customer Success Relationship Managers are a team who all strive to have a positive influence on the Client Journey and experience they have through the Citation Services.
We are truly passionate to assist clients where we can with a one-team ethos to also support each member of the team and our colleagues around the business.
As a Customer Success Relationship Manager, we are pivotal to supporting the business in achieving their goals through the retention of clients, identifying uplift opportunities, and ensuring the customer engagement levels with service are maximised with all our client interactions.
There is varied experience throughout the team but if you are successful, you have the full team support to understand the role and be the best you can be.
What will I be responsible for?, Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services., Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities., Ensuring the timely and successful delivery of our solutions according to the customers' needs and objectives., Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them coming to fruition., Operating as the main point of contact for any matters specific to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints., Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment., Building and maintaining strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers., Developing a trusted advisor relationship with key stakeholders and executive sponsors., Contacting customers at relevant touchpoints to complete care calls., Assisting with high-severity requests or issue escalations as needed.
Who are we looking for?, The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation., You will love to find solutions, have a positive mindset and a natural ability to turn a situation around.
You will be curious by nature and determined to find the best way forward for your customers.
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £25000.00 per annum + + bonus
Posted: 2025-02-20 13:57:02
