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Civil Enforcement Officer - Bootle - Full Time; 40 hours per week - £25,875.20 per annumCould you see yourself working outdoors? Do you have excellent customer service skills?Do you have a Full Clean driving licence?If so, you could be our next Dual role Parking and Environmental Enforcement Officer Within this role you will be patrolling public streets, car parks, green spaces, and public parks.
You will be advising the public of where they can park safely and issuing tickets to vehicles parked in contravention of the TMA 2004.
You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of issuing fixed penalty notices. You will report any other environmental issues.
You will also be dealing with general enquiries from the members of the public.
Yes, you will be issuing fines, but this job is about creating a positive impact on the local neighbourhood & community.What will you do?
You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.You will be expected to issue tickets to vehicles parked in breach of the rules.You will keep a detailed log of the violations and debrief incidents that occur during your shift.You will Enforce local laws to protect the area from litter, dog fouling and various other breaches of the Environmental act and Sefton’s Public space protection order. You will not have to deal with these issues – but you will however be required to issue tickets/notices. You will be walking between 10-15 miles a day in all weathers. So, could this role be for you?
You will be dealing with members of the public face to face, at times in challenging situations.The aptitude to work on your own or as part of a team is so important for this role.You’ll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.Knowledge of environmental services would be of use but it’s not essential.You will need to have the ability to write short factual statements and detailing Evidence for any further prosecution in court / Tribunal.PC skills would also be an advantage, as you will be using a handheld device daily.You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.Basic English and Maths qualifications would be preferred or demonstration of this from previous employment. Full training including conflict management is provided, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career.
We believe that working for APCOA is great and we are always thinking of creative ways to give more to our employees. Please note a full DBS will be applied for, and all applicants will be tested at interview for basis Maths and English.Here is a sample of some of the current benefits on offer to you:
Up to 28 days leave per annum (includes BH)Workplace PensionFull Uniform ProvidedAccess to Learning & DevelopmentEmployee Discount SchemeFlexible Shift PatternsThe shift pattern varies throughout the week:08:00-17:00, 09:00-18:00, 11:30-20:30 and you will be required to work 3 out of 4 weekends and some bank holidays.Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business.
We offer a work atmosphere where successes are commended and shared.
With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bootle,England
Start: 03/03/2025
Salary / Rate: £25,875.20 per annum
Posted: 2025-03-03 12:40:05
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Car Park Attendant - Chester - £11.44 per hour - 30 hours per week - Includes some weekendsAre you looking for a role that fits with your lifestyle? Do you have customer service experience? If you answered yes, read on!A position has opened up for a Car Park Attendant to join the team at Pepper St Chester.
As a Car Park Attendant you will provide a professional and courteous service to customers, the client and other users of the car park.
You will be expected to maintain the car park & equipment to the required standards, safety & security. This role is working weekends on a rota basis in shifts.
Shifts can be any time from 7am to 10pm on a Saturday and Sunday.
You will be notified of the rota in advanced.What you'll do
Carry out relevant basic maintenance of payment machines, entry and exit barriers and other company equipment Effectively deal with client and customer enquiries on site where possible or refer clients to the appropriate level of management within APCOA Ensure patrols are carried out in accordance with sites KPI’s & recorded Ensure site is kept clean, tidy and hazard free at all times by carrying out routine litter patrols Report any element of car park service that might compromise our high levels of service Ensure a consistently high level of customer care and early response to the help points Assist with tasks within the car park as requested and support other members of the teamWhat you'll bring
You will have excellent customer service skills You will have experience of working within a customer-facing environment You will have a reliable and responsible attitude to work and a proactive natureMust be 18 or over to applyWe are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Chester,England
Start: 03/03/2025
Salary / Rate: £11.44 Per Hour
Posted: 2025-03-03 09:50:05
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Customer Service Delivery Driver - 4 on 4 off Shifts, Days and Nights - £26,666.64 Per annum, £12.21 Per Hour Do you consider yourself a team player?Are you Customer Focused? Do you have a valid Driving Licence with previous experience in driving roles? If so, then this may be your next career move!An exciting opportunity has arisen for a Customer Service Delivery Driver at Leeds Bradford Airport. Customer Service Delivery Drivers are expected to safely and professionally transfer customers between the car park and airport terminal as well as managing reception and the customer check in process.This is a flexible contract with a 4 on 4 off shift pattern working days and Nights Duties will include, but are not limited to:
Greeting customers, checking in of customers, completion of all Valet documentation at Valet Front desk reception area and in the arrivals area of the car parkUtilisation of Pre-book IT systemsDealing with customer complaints and enquiriesMonitor all entries and exits and be proactive with shift planning using the P2T Booking system and associated reports.To maintain a standard of deportment and behaviour that will always represent the company in the best possible mannerTo report to the line manager any element of car park service that may compromise the level of service we wish to achieveAssisting customers with the loading of luggage onto the fleet vehicleEnsuring the fleet vehicle is cleaned and presentable for serviceEnsuring vehicle checks are completedCompletion of all Fleet documentationTransporting passengers between the car park and airport terminalReporting of all vehicle defectsPhotographing of arriving vehiclesMoving customers car from arrivals to secure parking area and return when requiredPatrolling the car parks on foot looking for unattended bags, suspicious vehicles, suspicious persons, and to report all findingsLitter picking and bin changing and cleaning of customer and staff areasAnswering incoming telephone calls and dealing with customer queriesTo complete report sheets or any other log sheets, in full and as instructed.What you'll bring:
Full UK Drivers licensePrevious Customer Service ExperienceExcellent Team PlayerCustomer FocusedExcellent communication skills What we'll offer you
£12.21 per hourFlexible working hoursTraining and development Must be 18 or over to applyWe are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Contract Location: Leeds,England
Start: 27/02/2025
Salary / Rate: £12.21 Per Hour
Posted: 2025-02-27 17:25:04
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Customer Service Driver - 4 on 4 off, Morning and Afternoon Shift available - 21 Hours per week - £12.21 Per Hour Do you consider yourself a team player?Are you Customer Focused? Do you have a valid Driving Licence with previous experience in driving roles? If so, then this may be your next career move!An exciting opportunity has arisen for a Customer Service Driver at Leeds Bradford Airport. Customer Service Drivers are expected to safely and professionally transfer customers between the car park and airport terminal as well as managing reception and the customer check in process.This is a 4 on 4 off shift pattern working either only Mornings or only Afternoon shifts NOT both shift patternsMorning Shifts: 4am - 10am Afternoon shifts: 12pm - 6pm Duties will include, but are not limited to:
Greeting customers, checking in of customers, completion of all Valet documentation at Valet Front desk reception area and in the arrivals area of the car parkUtilisation of Pre-book IT systemsDealing with customer complaints and enquiriesMonitor all entries and exits and be proactive with shift planning using the P2T Booking system and associated reports.To maintain a standard of deportment and behaviour that will always represent the company in the best possible mannerTo report to the line manager any element of car park service that may compromise the level of service we wish to achieveAssisting customers with the loading of luggage onto the fleet vehicleEnsuring the fleet vehicle is cleaned and presentable for serviceEnsuring vehicle checks are completedCompletion of all Fleet documentationTransporting passengers between the car park and airport terminalReporting of all vehicle defectsPhotographing of arriving vehiclesMoving customers car from arrivals to secure parking area and return when requiredPatrolling the car parks on foot looking for unattended bags, suspicious vehicles, suspicious persons, and to report all findingsLitter picking and bin changing and cleaning of customer and staff areasAnswering incoming telephone calls and dealing with customer queriesTo complete report sheets or any other log sheets, in full and as instructed.What you'll bring:
Full UK Drivers licensePrevious Customer Service ExperienceExcellent Team PlayerCustomer FocusedExcellent communication skills What we'll offer you
£12.21 per hourFlexible working hoursTraining and development Must be 18 or over to applyWe are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Contract Location: Leeds,England
Start: 27/02/2025
Salary / Rate: £12.21 Per Hour
Posted: 2025-02-27 17:23:04
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PSV Bus Driver – Leeds Bradford Airport - Days and Nights, Flexible Hours - £13.50 Per HourDo you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?Are you able to take initiative and make choices that are right for our customers?Do you have a desire to succeed in your role?If you answered Yes, then keep reading!We are currently seeking experienced PSV Service Delivery Drivers to join our team.
As a PSV Service Delivery Driver, you will be responsible for transporting passengers safely and efficiently to their destinations while providing outstanding customer service. Duties will include but are not limited to:
Safely operate PSV vehicles according to established routes and schedules.Ensure the comfort and safety of passengers throughout the journey.Provide excellent customer service, including assisting passengers with boarding, disembarking, and luggage as needed.Adhere to all traffic laws and regulations, as well as company policies and procedures.Maintain cleanliness and tidiness of the vehicle.Ensure defect checks are carried out and vehicles are prepared and delivered for safety inspections.Support Service Delivery Assistants during quiet periods.So, could you be our Ideal Candidate? We are looking for someone who has:
Valid PSV license and a CPC.Previous experience as is PSV driver preferred.Excellent customer service and communication skills.Ability to work flexible hours, including evenings, weekends, and holidays.Ability to work independently and as part of a team.Professional demeanour and neat appearance.We are looking for an excellent team player with great communication skills.
Someone who possesses the skills to work under pressure.
So, if you feel that you can demonstrate good time keeping and reliability and have a safety-first mind set, then please apply today.
We'd love to hear from you! Must be 18 or over to apply and have a CAT D and PCV licences APCOA is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees. ....Read more...
Type: Contract Location: Leeds,England
Start: 27/02/2025
Salary / Rate: £13.50 per hour
Posted: 2025-02-27 17:19:04
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Airport Shuttle Bus Driver – Leeds Bradford Airport - Nights, 4 on 4 off shifts 10pm - 4am - £13.50 Per HourDo you have a passion for providing outstanding service, greeting customers with a smile and serving them with pride?Are you able to take initiative and make choices that are right for our customers?Do you have a desire to succeed in your role?If you answered Yes, then keep reading!We are currently seeking experienced PSV Bus Drivers to join our team.
As a PSV Bus Driver, you will be responsible for transporting passengers safely and efficiently to their destinations while providing outstanding customer service. Duties will include but are not limited to:
Safely operate PSV vehicles according to established routes and schedules.Ensure the comfort and safety of passengers throughout the journey.Provide excellent customer service, including assisting passengers with boarding, disembarking, and luggage as needed.Adhere to all traffic laws and regulations, as well as company policies and procedures.Maintain cleanliness and tidiness of the vehicle.Ensure defect checks are carried out and vehicles are prepared and delivered for safety inspections.Support Service Delivery Assistants during quiet periods.So, could you be our Ideal Candidate? We are looking for someone who has:
Valid PSV license and a CPC.Previous experience as is PSV driver preferred.Excellent customer service and communication skills.Ability to work flexible hours, including evenings, weekends, and holidays.Ability to work independently and as part of a team.Professional demeanour and neat appearance.Park2Travel is a leading provider of public service vehicle (PSV) transportation solutions, dedicated to delivering exceptional service to our clients and passengers.
We pride ourselves on our commitment to reliability, safety, and professionalism.We are looking for an excellent team player with great communication skills.
Someone who possesses the skills to work under pressure.
So, if you feel that you can demonstrate good time keeping and reliability and have a safety-first mind set, then please apply today.
We'd love to hear from you! Must be 18 or over to apply and have a CAT D and PCV licences APCOA is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees. ....Read more...
Type: Permanent Location: Leeds,England
Start: 27/02/2025
Salary / Rate: £13.50 per hour
Posted: 2025-02-27 17:15:06
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Client Retention Expert Location: Hybrid (Split between home and our Meadowhall Office) Hours: Full time Salary: £24,750 plus bonus Package: Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, along with other employee perks
Are you looking for a career rather than just a job?
Do you want to join a winning team that always smashes its targets and gets great customer feedback?
Do you have customer service/client retention experience? Are you a target-driven sales professional who thrives on success and smashing targets?
Would you like to join a progressive and rewarding company?
Then we want you!
We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us.
Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we're only interested in future growth; we're not finished yet.
As a result, we are looking to expand our Customer Relationship team and we are looking for the absolute best to join us.
We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.
What we can offer:, The chance to work for a Best Companies accredited business, A fun and supportive working environment, Real opportunities to progress, A competitive base salary with uncapped commission
The job:, Contacting an existing client base to discuss their service, add value and maintain relationships all with a view to reducing attrition, Focus is on client experience, Identify client needs and find solutions using listening skills and rapport, ‘Turn round' clients who no longer wish to continue with the service, Contact past client base with a view of providing services to them again, Work with existing clients to support new business growth, Hit targets based on both revenue and retention rate as a percentage
What we are looking for:We are looking for a confident individual who is quick-thinking, adaptable and resilient.
You will be enthusiastic, driven and customer-focused.
Excellent communication skills, (especially on the phone) the ability to learn quickly and attention to detail are a must.
If you have customer service, client retention or sales experience - perfect.
If not, we have a coaching programme that will support the right candidates to become successful in this role. ....Read more...
Type: Permanent Location: Sheffield, England
Start: ASAP
Salary / Rate: Up to £24750.00 per annum + + Bonus
Posted: 2025-02-25 13:43:19
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Customer Success Executive Location: Hybrid - home/ Wilmslow officeSalary: £25,000 per annum + bonus
Who are Client Success?We are a fun, enthusiastic growing team who love doing what we do - we love helping our clients with many smiles along the way.
We stand by the ‘No mood hoovers here' culture of our business, we know that engaged people working within a ‘no blame' culture will create fantastic experiences for our colleagues and clients.
We are flexible, supportive and most importantly human.
Our team make it a great place to work, we employ fun and professional people doing a great job together.
We are really proud of our leading engagement and retention rates, it is what has enabled our double-digit growth every year for the last 6 years and it is core to our business strategy.
As we scale for further growth across the group, we want to strengthen our already amazing client success team
Are these your strengths?, Understand client journey and client retention.
This involves understanding the client's experience from the first interaction to ongoing engagement.
It includes identifying touchpoints where client satisfaction and retention can be improved., Know how to have great conversations and identify areas where you can support our clients.
Effective communication skills are crucial.
Being able to engage in meaningful conversations with clients helps in understanding their needs and concerns., Build positive relationships through effective communication with colleagues and clients.
Building strong relationships is key in any business.
Effective communication with both colleagues and clients fosters trust and collaboration.
This involves clear and transparent communication, empathy, and understanding., Be a true team player on the good and bad days and always have the business objectives in mind.
Teamwork is essential.
Supporting colleagues and keeping the focus on overarching business goals helps maintain a positive and productive work environment., Self-motivated to achieve results.
Being self-motivated is crucial for meeting targets and objectives.
It involves taking initiative, setting personal goals, and working towards achieving them., Enjoy fast-paced working environments.
This involves being adaptable, quick-thinking, and able to handle multiple tasks efficiently.
About the roleAcross our group companies, we have 50,000 clients contracted to Citation and with that, we will need to renew the contract upon expiry in order to retain the benefits of using the Citation services.
In this role, you will be at the heart of the retention process to entice Citation clients to renew their services and agreement to maintain the working relationship with Citation.
We're extremely proud of our market-leading client retention rate of 92% and our client feedback is overwhelmingly positive.
You are responsible for reaching out to clients within your portfolio and having effective conversations to influence the decision to renew their core services with Citation, whilst also using all your skills as a sales professional to negotiate the sale of additional products and services, beneficial to their business.
This is an extremely important role in driving the business success and continuing our year-on-year growth.
You will also investigate and resolve complaints/client dissatisfaction or concerns raised by clients that are raised through different channels.
This could be internally or externally such as online or social media.
This will include identifying the root cause of client issues and resolving them by utilising tools/insight available and providing an appropriate outcome/resolution for each client.
It will also be a key part of the role to provide/collate analysis relating to specific client sectors/cohorts that show adoption and provide suggestions for improvements/new ideas to support client engagement.
With full training and a structured career path, we also offer a fun & supportive working environment to help you be at your best whilst making our client's businesses even better.
Who is Citation?We're one of the top 100 companies in the UK to work for with an industry-leading client retention rate and thousands of very happy clients.
(Our 5
* Trustpilot and Glassdoor reviews speak for themselves!).
We provide HR & H&S consultancy services across the UK, we are that right arm for many SMEs who come to us for advice and support.
We set our clients up for the future, making sure they have the correct policies and procedures in place, protecting them all the way.
The Citation Group is made up of many businesses, that proudly deliver services that our 45,000 clients need, want and value.
Our mission is to be the business that colleagues and clients want to work for and with.
It's a really exciting time to join our business - come grow with us!
Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine.
We are a nice bunch.
We don't do office politics or that's not my job.
We listen, support and take ownership.
Do you think you can have an impact? Take us from great to magnificent? Get in touch.
What we can offer:, The chance to work for a Best Companies accredited business, A fun and supportive working environment, Real opportunities to progress, A competitive base salary with a great commission scheme
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £25000.00 per annum + + Bonus
Posted: 2025-02-25 13:20:31
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Security and Parking Officer - Bedford Hospital - 24 Hours per week - £14,277.12 per Annum Do you have an SIA license? Do you enjoy working outside? Are you a security focused person?Do you have experience in customer service? If you answered yes to the above, then read on! We currently have an opening for a Security and Parking Officer at Bedford Hospital. Security and Parking Officers are essential for access and safety for patients and staff. As a Security Officer you will protect the hospital against loss, theft and damage.
You will monitor and patrol the car parks as well as giving clear directions.
You will provide customer service to both the public and staff within the Hospital. Please note, shifts will be on a rotation basis: 2-3 weeks on days and 2-3 weeks on nights.
2 days a week, including weekends What you will do:
You will provide safety and car park patrolling provision to our clients NHS hospital.You will patrol the hospital site ensuring the safety and security of the site and its users.You will have a role in the efficient running of the car park and control room, whilst working towards continuous progress in all these areas.You will need to demonstrate excellent communication skills, both written and verbal, and be able to work in a fast paced but caring atmosphere.If you hold a current, valid SIA license, then click "apply" today and one of our team will be in touch soon! Must be 18 or over to applyWe are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bedford,England
Start: 24/02/2025
Salary / Rate: £14,277.12 Per Annum
Posted: 2025-02-24 10:41:04
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We're Hiring! Join Citation as a Resolution Executive
Are you a natural problem solver with a passion for delivering excellent customer service? Do you thrive in a fast-paced, solutions-focused environment? If so, Citation wants YOU to join our team!
Position: Resolution ExecutiveLocation: Manchester/Sheffield (hybrid) Company: Citation
About Citation:Citation is a leading provider of HR, Health & Safety, and Employment Law services, offering businesses expert advice to help them grow and stay compliant.
We pride ourselves on delivering exceptional support to our clients and building lasting relationships.
Now, we're looking for a dedicated Resolution Executive to join our team and help us resolve client issues efficiently and professionally.
What You'll Be Doing:, Handling inbound client queries and concerns, delivering effective resolutions in a timely manner., Managing challenging situations and turning them into positive outcomes for clients., Acting as the first point of contact for client escalations and ensuring their concerns are addressed., Providing clear, professional, and empathetic communication with clients at all times., Collaborating with internal teams to investigate and resolve client issues., Ensuring client satisfaction by following up on cases and offering proactive solutions.
What We're Looking For:, Previous experience in a customer service, complaints handling, or resolution-focused role., Exceptional communication skills with a calm and professional demeanour., Strong problem-solving skills and the ability to think on your feet., Ability to work under pressure while maintaining a positive attitude., A keen eye for detail and the ability to document case progress accurately., Prior knowledge of HR, Health & Safety, or Employment Law is advantageous but not essential.
Why Work with Citation?, Competitive salary and performance-based incentives., Opportunities for career development and growth within the company., A supportive, team-oriented work culture., Flexible working arrangements, including remote options., Health and well-being initiatives to support your personal and professional life.
Ready to make an impact?If you're driven to deliver solutions, create positive experiences, and grow within a thriving company, we want to hear from you!
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Sheffield, England
Start: ASAP
Salary / Rate: Up to £24750.00 per annum + + bonus
Posted: 2025-02-20 14:07:14
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We're Hiring! Join Citation as a Resolution Executive
Are you a natural problem solver with a passion for delivering excellent customer service? Do you thrive in a fast-paced, solutions-focused environment? If so, Citation wants YOU to join our team!
Position: Resolution ExecutiveLocation: Manchester/Sheffield (hybrid) Company: Citation
About Citation:Citation is a leading provider of HR, Health & Safety, and Employment Law services, offering businesses expert advice to help them grow and stay compliant.
We pride ourselves on delivering exceptional support to our clients and building lasting relationships.
Now, we're looking for a dedicated Resolution Executive to join our team and help us resolve client issues efficiently and professionally.
What You'll Be Doing:, Handling inbound client queries and concerns, delivering effective resolutions in a timely manner., Managing challenging situations and turning them into positive outcomes for clients., Acting as the first point of contact for client escalations and ensuring their concerns are addressed., Providing clear, professional, and empathetic communication with clients at all times., Collaborating with internal teams to investigate and resolve client issues., Ensuring client satisfaction by following up on cases and offering proactive solutions.
What We're Looking For:, Previous experience in a customer service, complaints handling, or resolution-focused role., Exceptional communication skills with a calm and professional demeanour., Strong problem-solving skills and the ability to think on your feet., Ability to work under pressure while maintaining a positive attitude., A keen eye for detail and the ability to document case progress accurately., Prior knowledge of HR, Health & Safety, or Employment Law is advantageous but not essential.
Why Work with Citation?, Competitive salary and performance-based incentives., Opportunities for career development and growth within the company., A supportive, team-oriented work culture., Flexible working arrangements, including remote options., Health and well-being initiatives to support your personal and professional life.
Ready to make an impact?If you're driven to deliver solutions, create positive experiences, and grow within a thriving company, we want to hear from you!
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Manchester, England
Start: ASAP
Salary / Rate: Up to £24750.00 per annum + + bonus
Posted: 2025-02-20 14:05:32
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Customer Success Relationship Manager Salary: £25,000 + bonus (Showing please!)Location: Hybrid - Wilmslow office
We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us.
Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we're only interested in future growth; we're not finished yet.
As a result, we are looking to expand our Customer Success team and we are looking for the absolute best to join us.
We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.Our Customer Success Relationship Managers are a team who all strive to have a positive influence on the Client Journey and experience they have through the Citation Services.
We are truly passionate to assist clients where we can with a one-team ethos to also support each member of the team and our colleagues around the business.
As a Customer Success Relationship Manager, we are pivotal to supporting the business in achieving their goals through the retention of clients, identifying uplift opportunities, and ensuring the customer engagement levels with service are maximised with all our client interactions.
There is varied experience throughout the team but if you are successful, you have the full team support to understand the role and be the best you can be.
What will I be responsible for?, Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services., Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities., Ensuring the timely and successful delivery of our solutions according to the customers' needs and objectives., Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them coming to fruition., Operating as the main point of contact for any matters specific to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints., Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment., Building and maintaining strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers., Developing a trusted advisor relationship with key stakeholders and executive sponsors., Contacting customers at relevant touchpoints to complete care calls., Assisting with high-severity requests or issue escalations as needed.
Who are we looking for?, The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation., You will love to find solutions, have a positive mindset and a natural ability to turn a situation around.
You will be curious by nature and determined to find the best way forward for your customers.
Hit 'Apply' now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £25000.00 per annum + + bonus
Posted: 2025-02-20 13:57:02
