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Customer Service Administrator
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world.
We have been in business for 75 years and are a true British industrial success.
Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purpose:To provide an exceptional customer service, converting opportunities into sales and supporting customers through the entire ‘I Holland' process.
To liaise and coordinate with agents, sales staff and internal departments for both Tooling and PharmaCare Products, paying extreme attention to detail to create accurate documentation and avoid mistakes.
The Companies ‘Core Values' are always worked to and in mind.
Principal duties & responsibilities, To coordinate all activities between agents/customers and I Holland Ltd., To fully understand customer requests and requirements, both on Tooling and PharmaCare range., To provide timely and accurate quotations and supporting information and correspondence to customers., To collate all necessary information, drawings, correspondence, etc., to ensure order 'story' is complete., To enter quotes and orders accurately into the computer system., To facilitate all customer samples/drawings., To administer and archive all relevant information according to procedure., To provide ongoing and helpful support to all customers, being proactive and advising, where necessary, of any problems., To log concerns raised as a Case within the CRM system, including all necessary details for the team to evaluate., To assist with cover for reception when required., To support colleagues by sharing workload when appropriate or requested to do so., To adhere to all policies and procedures, particularly the ‘Contract Review'., To work within all Health and Safety, environmental and other company regulations., To attend meetings as and when required with a proactive approach.
Key performance indicators in line with core values, Customer focus: High responsiveness to requests.
Sense of ownership., Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related., Pride in what we do: Work consistently exceeds expectations.
Interacts with other departments to improve the quality of deliverables.
Adheres to schedules to deliver a high-quality product., Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance.
Generates and implements multiple beneficial new ideas., Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way.
Extremely trustworthy and dependable., Positive attitude: Enthusiastic and can-do stance.
Demonstrates a positive impact on the business despite challenging conditions.
Helps others to remain positive.Compliance with all policies, procedures, and safety rules & regulations.
Nature and Scope:As part of the administration team, professionalism, self-motivation, and initiative will be required at all times, as well as flexibility of hours based on workload.
Supervision will be given as required.
Key Performance Indicators:, High responsiveness to customer requests.
Quotations and sales orders are entered in a timely manner with no mistakes.
Sense over ownership of the process., Communications with customers are proactive, professional, and always conducted in a positive way., Customer files, customer cards and market instructions are complete and maintained., Accounts records in Navision and the CRM system are clear, concise, and complete in accordance with internal policies., Attendance to training sessions to be able to apply up-to-date knowledge of products., Accuracy of information provided (reduce customer complaints, scrap and rework due to administration)., Neatness/organisation of the work areas., Quality of communication - written and verbal is clear and concise.
Computer literacy., Assist with training new recruits to the department
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks.
The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time - Hybrid
Pay: £24,804.00-£25,759.50 per year depending on experience
Benefits:, PRP - Profit-related pay, Company pension, Cycle to work scheme, Employee discount, Free flu jabs, Free parking, On-site parking, Referral programme, Store discount, Work from home
Schedule:, Flexitime, Monday to Friday, 3 days in the office & 2 Days WFH (once fully trained)
Experience:, Administrative: 2 years (required), CRM software: 1 year (required)
Work Location: Long Eaton, Nottingham NG10 2GD
Click 'Apply' to forward your CV. ....Read more...
Type: Permanent Location: Long Eaton, England
Start: ASAP
Salary / Rate: £24804.00 - £25759.00 per annum
Posted: 2025-07-16 17:26:09
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Telephone Receptionist Location: Hybrid - 1 day a week in the Wilmslow Office
We're Citation - one of the UK's leading names in HR, Employment Law, Health & Safety, and all things compliance.
But we're not your typical service provider.
What sets us apart? Our people.
They bring not just expertise, but personality, passion, and a genuine love for what they do.
The RoleWe're on the lookout for a vibrant and confident individual to join our brilliant Client Support team.
In this role, you'll be at the heart of delivering an outstanding experience to our clients - making sure every interaction is smooth, helpful, and genuinely supportive from start to finish.
It's a fast-paced environment, with the team handling between 400 to 600 calls each day from a wide range of clients who need to speak with our HR, Health & Safety, and Client Support experts.
That means we need someone who's not only a fantastic communicator but also thrives under pressure, stays cool-headed, and knows how to make every caller feel looked after.
, Speaking to a wide range of people - from junior team members to senior decision-makers - all over the phone., Handling back-to-back calls with confidence, clarity and a genuine passion for helping people., Asking the right questions to gather key information quickly and accurately., Logging client details with care and precision, making sure nothing gets missed., Transferring callers to the correct department swiftly and smoothly - making their experience seamless from the very first “hello”.
We're open to all backgrounds.
What matters most is your ability to work at pace, ask the right questions, dig a little deeper when needed, collaborate well, and bring lots of positivity.
Here's a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday + 8 Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2025-07-16 14:17:41
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Retention & Renewals Advisor Location: Hybrid (Split between home and our Meadowhall Office) Salary: Basic Salary + Commission, OTE
We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety.
We take care of the tricky stuff—whether that's sorting your compliance documents or giving you access to expert advice any time you need it.
Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The Role , Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals., Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals., Take ownership of the client experience, ensuring every touchpoint leaves a positive impression., Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate., Collaborate with existing clients to identify opportunities for additional growth and support new business generation., Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business., Be commercially driven - success will be measured against both revenue targets and client retention performance
About youWe're looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven.
You'll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.
You'll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience.
Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at HS Direct, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Sheffield, England
Start: ASAP
Posted: 2025-07-14 17:15:10
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At KC Coaching, we believe football is more than just a game.
It’s a tool for confidence, discipline and long-term personal growth.
Whether we’re working with toddlers or academy hopefuls, our goal is to deliver fun, high-quality sessions that make a lasting impact. We’re looking for passionate part-time football coaches to join our growing team across Gloucestershire.
Whether you’re already a qualified coach or an experienced player looking to break into coaching, this is a fantastic opportunity to grow your career and help shape the future of young athletes. What You’ll Be Doing:Delivering fun, engaging and structured football sessions for players of varying ages and abilitiesCreating a safe, supportive and inclusive environment for every childEncouraging skill development, confidence and a love for the gameTailoring sessions to suit different age groups, from toddler sessions (age 2 and up) to more advanced one-to-one coachingCollaborating with the KC Coaching team to uphold coaching standards across all sessionsWhat You’ll Need: A strong passion for football and developing young players Experience in coaching or playing football at a competitive level Excellent communication, organisation and teamwork skills A valid UK driving licence and access to your own vehicle Flexible availability including weekdays, evenings and weekends An Enhanced DBS check or willingness to obtain one Qualifications: FA Level 1 (Introduction to Coaching Football) or higher is preferred Holding a UEFA C, B or A Licence is a significant advantage What We Offer: Pay starting from £12.21 per hour Flexible working hours to fit around other commitments The opportunity to develop into a full-time role as the business continues to grow A dynamic and supportive coaching environment Links to academy clubs including Cheltenham Town, Forest Green Rovers, Oxford United, Bristol Rovers and more Work across after-school clubs, weekend sessions, one-to-one coaching, academy training sessions and holiday camps throughout Gloucester, Cheltenham, Stroud and Tewkesbury Shape the Future On and Off the Pitch At KC Coaching, we support children at every stage of their football journey, from grassroots to academy trial pathways.
Join us and be part of a values-driven organisation that puts development, fun and wellbeing first. Apply now and take your next step in football coaching. ....Read more...
Type: Permanent Location: Gloucester,England
Start: 14/07/2025
Salary / Rate: £23000 per annum, Benefits: up to £23,000
Posted: 2025-07-14 10:58:03
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The RoleMobile Civil Enforcement Officer - Lambeth - 42.5 hours per week -£30690.91 per annum PLUS mobile allowance£30,690.91 per annum PLUS up to £1824.90 mobile allowance
* per annum Do you enjoy working outdoors? helping people? and have great communication skills?Do you have excellent customer service skills? and enjoy being on the go?Are you over 18 and have a full manual UK driving licence?Civil Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. You will be working alongside the Council at our Lambeth base, with permanent guaranteed hours as a Civil Enforcement Officer. So, could this role be for you?What can you expect as a Civil Enforcement Officer?You’ll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.Yes, you’ll be issuing parking tickets but you won’t have targets as this job is about creating a positive impact on the local neighbourhood.You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.You will keep a detailed log of the violations and debrief incidents that occur during your shift.You will provide a high level of all-round customer service, providing the public with useful info and advice. Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Parking Enforcement Officers themselves, so this could be a great place to start your career.What will you bring?
Excellent customer service skillsDriving licenceGood spoken and written EnglishFull UK Manual, clean Driving License of CBT licenseFull time working hours.
42.5 hours per week.
5 days out of seven.
8.5 hour shifts.
Mon-Sun.
As per rota. We believe that working for APCOA is great.
We are always thinking of creative ways to give more to our employees. Here is a sample of some of the current benefits on offer:
Up to 28 days holiday per annum (includes BH)Workplace PensionFree UniformAccess to Learning & DevelopmentEmployee Discount SchemeIDEAL CANDIDATE WILL HAVE FULL UK DRIVING LICENCE AND BE WILLING TO DRIVE AND GO ON MOPED WHEN Required
*mobile allowance to be paid during hours drivingIf you're the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch. ....Read more...
Type: Permanent Location: Lambeth,England
Start: 11/07/2025
Salary / Rate: £30,690.91 per annum plus mobile allowance
Posted: 2025-07-11 14:44:03
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The RoleEnvironmental Enforcement Officer - Lambeth - Full-Time; 42.5 hours - £34,365.50 per annumDo you enjoy working outdoors?Do you care about the environment, neighbourhood and helping the public?Do you have excellent customer service skills and enjoy being on the go?Could you be our next Environmental Enforcement Officer?As an Environmental Enforcement Officer, you will enforce local laws to protect the area from litter, dog fouling, various other breaches, and local bye-law violations.
So, what can you expect as an EEO? You will be helping members of the public, patrolling streets and upholding environmental conducts. What you will do:
You will monitor and enforce within the London Borough of Lambeth by foot patrol, make enquiries and pursue action where appropriateYou will examine reports of littering, fly tipping and dog fouling and other similar offenceYou will issue Fixed Penalty Notices for offences where appropriateYou will prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when neededYou will record witness statements and conduct interviews under caution when requiredYou will validate and verify personal details of offendersYou will build good working relations with key service areas and other agencies including the PoliceWhat you will bring:
Experience of enforcement work (including security work)Knowledge of environmental services such as cleansing and waste collection (desired)Skill to converse well to different audiences and work as part of a teamBe able to deal with complaints and resolve complex issuesEnthusiasm and a positive ‘can do’ attitude to work So, could this role be for you? Our Enforcement Officers the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You'll be making a real difference to the local area! Many of our current managers started out with us as Enforcement Officer, so this could be a great place to start your career! At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer: £34,365.50 per annum42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays20 days annual leave plus 8 Bank Holidays Training and PromotionEmployee Discount SchemePension Scheme If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Lambeth,England
Start: 10/07/2025
Salary / Rate: £34,365.50 per annum
Posted: 2025-07-10 15:37:03
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The RoleCivil Enforcement Officer - Southport - Full Time; 40 hours per week - £25,875.20 per annumCould you see yourself working outdoors? Do you have excellent customer service skills?Do you have a Full Clean driving licence?If so, you could be our next Dual role Parking and Environmental Enforcement Officer Within this role you will be patrolling public streets, car parks, green spaces, and public parks.
You will be advising the public of where they can park safely and issuing tickets to vehicles parked in contravention of the TMA 2004.
You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of issuing fixed penalty notices. You will report any other environmental issues.
You will also be dealing with general enquiries from the members of the public.
Yes, you will be issuing fines, but this job is about creating a positive impact on the local neighbourhood & community.What will you do?
You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.You will be expected to issue tickets to vehicles parked in breach of the rules.You will keep a detailed log of the violations and debrief incidents that occur during your shift.You will Enforce local laws to protect the area from litter, dog fouling and various other breaches of the Environmental act and Sefton’s Public space protection order. You will not have to deal with these issues – but you will however be required to issue tickets/notices. You will be walking between 10-15 miles a day in all weathers. So, could this role be for you?
You will be dealing with members of the public face to face, at times in challenging situations.The aptitude to work on your own or as part of a team is so important for this role.You’ll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.Knowledge of environmental services would be of use but it’s not essential.You will need to have the ability to write short factual statements and detailing Evidence for any further prosecution in court / Tribunal.PC skills would also be an advantage, as you will be using a handheld device daily.You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.Basic English and Maths qualifications would be preferred or demonstration of this from previous employment. Full training including conflict management is provided, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career.
We believe that working for APCOA is great and we are always thinking of creative ways to give more to our employees. Please note a full DBS will be applied for, and all applicants will be tested at interview for basis Maths and English.Here is a sample of some of the current benefits on offer to you:
Up to 28 days leave per annum (includes BH)Workplace PensionFull Uniform ProvidedAccess to Learning & DevelopmentEmployee Discount SchemeFlexible Shift PatternsThe shift pattern varies throughout the week:08:00-17:00, 09:00-18:00, 11:30-20:30 and you will be required to work 3 out of 4 weekends and some bank holidays.Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business.
We offer a work atmosphere where successes are commended and shared.
With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Southport,England
Start: 10/07/2025
Salary / Rate: £25,875.20 per annum
Posted: 2025-07-10 13:00:08
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The RoleCivil Enforcement Officer - Bootle - Full Time; 40 hours per week - £27,476.80 per annumCould you see yourself working outdoors? Do you have excellent customer service skills?Do you have a Full Clean driving licence?If so, you could be our next Dual role Parking and Environmental Enforcement Officer Within this role you will be patrolling public streets, car parks, green spaces, and public parks.
You will be advising the public of where they can park safely and issuing tickets to vehicles parked in contravention of the TMA 2004.
You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of issuing fixed penalty notices. You will report any other environmental issues.
You will also be dealing with general enquiries from the members of the public.
Yes, you will be issuing fines, but this job is about creating a positive impact on the local neighbourhood & community.What will you do?
You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.You will be expected to issue tickets to vehicles parked in breach of the rules.You will keep a detailed log of the violations and debrief incidents that occur during your shift.You will Enforce local laws to protect the area from litter, dog fouling and various other breaches of the Environmental act and Sefton’s Public space protection order. You will not have to deal with these issues – but you will however be required to issue tickets/notices. You will be walking between 10-15 miles a day in all weathers. So, could this role be for you?
You will be dealing with members of the public face to face, at times in challenging situations.The aptitude to work on your own or as part of a team is so important for this role.You’ll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.Knowledge of environmental services would be of use but it’s not essential.You will need to have the ability to write short factual statements and detailing Evidence for any further prosecution in court / Tribunal.PC skills would also be an advantage, as you will be using a handheld device daily.You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.Basic English and Maths qualifications would be preferred or demonstration of this from previous employment. Full training including conflict management is provided, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career.
We believe that working for APCOA is great and we are always thinking of creative ways to give more to our employees. Please note a full DBS will be applied for, and all applicants will be tested at interview for basis Maths and English.Here is a sample of some of the current benefits on offer to you:
Up to 28 days leave per annum (includes BH)Workplace PensionFull Uniform ProvidedAccess to Learning & DevelopmentEmployee Discount SchemeFlexible Shift PatternsThe shift pattern varies throughout the week:08:00-17:00, 09:00-18:00, 11:30-20:30 and you will be required to work 3 out of 4 weekends and some bank holidays.Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business.
We offer a work atmosphere where successes are commended and shared.
With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bootle,England
Start: 10/07/2025
Salary / Rate: £27,476.80 per annum
Posted: 2025-07-10 12:56:04
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The RoleCivil Enforcement Officer - Grantham - Full-Time; 45 hours - £28,899 per annum Do you enjoy working outside?Would you like to have a positive impact on your local area?Do you have a Full UK, Manual Driving Licence? An exciting prospect has arisen for a Civil Enforcement Officer in Grantham.
Civil Enforcement Officers ensure that all drivers follow parking policies on public streets and in car parks.
They are an important part of keeping roads moving and ensuring public safety. This opening would suit someone who:Enjoys working outside, think of all that fresh air and exercise!Will have a positive impact on your local area.Wants to join a reliable business and team, you will play a key role in your local area.Has excellent Customer Service skills and enjoy working with the publicAs a Civil Enforcement Officer you will undertake patrols enforcing and advising on Parking Restrictions.
This is an important part of keeping roads moving and ensuring public safety. So, what will you bring?You will have excellent customer service skills and be able to converse in a friendly and effective manner.You will patrol public streets and council car parks to issue Penalty Charge Notices.You will guide the public on rules and advise about parking provisions.You will report any defects to street furniture, such as signs and road markings. Full UK manual license is essential APCOA offers full training and development for our successful applicants. Many of our current managers started out as Civil Enforcement Officers, so APCOA will give you the chance to kickstart your career!At APCOA, we are always trying to think of new ways to reward our hardworking staff! Some of the benefits on offer to you are: £28,899 per annum 45 hours per week or 27 hours per week20 days annual leave plus 8 Bank Holidays We also provide, uniform, employee awards, a discount scheme and a pension scheme. So, could you be our next Parking Enforcement Officer? If this sounds like an opening for you then “apply now” and one of our team will be in touch very soon! ....Read more...
Type: Permanent Location: Grantham,England
Start: 09/07/2025
Salary / Rate: £28,899 per annum
Posted: 2025-07-09 12:36:04
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The RoleCivil Enforcement Officer - Stevenage - Full Time; 42.5 hours per week - £28,221.70 per annum Do you have a Full Clean UK Driving Licence? Do you enjoy working outside? Would you like to get fit while working? An exciting opening has arisen for someone who wants to:Work outside, think of all that fresh air and exercise! Have a positive impact on your local area.Join a reliable business and team, you will play a key role in your local area.Work with the public and has excellent Customer Service skills.As a Civil Enforcement Officer will undertake patrols enforcing and advising on Parking Restrictions.
Civil Enforcement Officers are the eyes and ears of the local area.Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.This is an important part of keeping our roads moving, ensuring public safety.What will you do?:
You will have excellent customer care skills and is able to converse in a friendly and effective manner.You will patrol public streets and council car parks to issue Penalty Charge Notices.You will guide the public on rules and advise about parking provisions.You will report any defects to street furniture, such as signs and road markings.What will you bring?:
You will bring excellent communication skills (including spoken and written English)Full Clean UK Driving licenceWe believe that working for Apcoa is great! We are always thinking of creative ways to give more to our employees.Here is a sample of some of the current benefits on offer to you:Up to 28 days holiday per annum (includes BHWorkplace PensionFree UniformAccess to Learning & DevelopmentFull package with competitive holidays,Full training and support for career growthAll-weather uniform.Employee Discount Scheme 42.5 hours per week any 5 days of 7 as per rota (Mon-Sun)Does this sound like you? then “apply now” and one of our team will be in touch very soon! We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the growth opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Stevenage,England
Start: 09/07/2025
Salary / Rate: £28,221.70 per annum
Posted: 2025-07-09 12:27:03
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Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am - 5:00 pm
We are Citation.
We are far from your average service provider.
Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine.
We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years.
Passionate about service, we're on a mission to revolutionise our colleagues' and clients' experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team.
This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We're looking for someone with excellent organisational skills and a collaborative approach to working across teams.
If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we'd love to hear from you.
The role:, Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria., Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives., Manage the administration and allocation of inbound leads to the appropriate teams or individuals., Answer inbound customer calls, providing a professional and helpful first point of contact., Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:, Confident and proactive, with a positive, can-do attitude., Quick to pick up the phone and handle challenges head-on., Strong listener with great attention to detail., Eager to learn and excel., Sales or contact centre background is a bonus., Organised, reliable, and comfortable with admin tasks., Understands the value of great customer service., A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes - this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations.
In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you'll get full training, ongoing support, and access to great benefits as part of the Citation Group.
Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here's a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2025-07-03 17:39:22
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Recruit4staff are proud to be representing their client, a packaging supplier in their search for a an experienced Customer Service Executive to work at their head office based in Wrexham. For the successful Customer Service Executive our client is offering:
£25,000 Per Annum Monday to Friday 9am - 5:30pmPermanent RoleBenefits: Pension, Holidays, Free Parking, National Exposure, Ongoing Development
The role - Customer Service Executive:
Work closely with key customer accounts, processing new orders and managing existing ordersLiaise with the sales manager regarding new opportunitiesProvide after-sales support to all key account contactsManage new queries and quotations for customersFollow-up enquiries to create new sales opportunities Ensure excellent customer service
What our client is looking for in a Customer Service Executive:
Previous experience working within a similar customer service or administrative support role - ESSENTIALSAP or Sage knowledge - DESIRABLEKnowledge of the supply and/or manufacturing industry - DESIRABLEOrganised, adaptable, and thrives in a fast-paced, multi-tasking environment - ESSENTIAL
Key skills or similar Job titlesSales Coordinator, Sales Administrator, Account Executive, Key Account Coordinator, Key Account Executive, Account Manager, Customer Service ExecutiveCommutable From: Denbighshire, Wrexham, Flintshire For further information about this and other positions please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business. ....Read more...
Type: Permanent Location: Wrexham
Salary / Rate: £25k per year + Benefits: Pension, Holidays, Free Parking, National Exposure, On
Posted: 2025-06-24 13:44:35
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Account Executive - Wilmslow (Hybrid)Join Citation - A Great Place to Work
Are you a driven and ambitious sales professional ready to take your career to the next level? Do you thrive in a fast-paced, consultative sales environment where your efforts make a real difference? At Citation, we're on a mission to protect and support businesses across the UK with expert HR, Employment Law, and Health & Safety services.
We're proud to be a Top 100 Best Companies to Work For and winners of multiple Best Workplace awards - and we're growing fast! Location: Wilmslow HQ (hybrid working)Role: Account ExecutiveType: Full-time, PermanentSalary: Competitive basic + Bonus Our Customer Success Relationship Managers are a team who all strive to have a positive influence on the Client Journey and experience they have through the Citation Services.
We are truly passionate about assisting clients where we can with a one team ethos to also support each member of the team and our colleagues around the business.
As a Customer Success Relationship Manager, we are pivotal to supporting the business in achieving their goals through the retention of clients, identifying uplift opportunities, and ensuring the customer engagement levels with the service are maximised with all our client interactions.
There is varied experience throughout the team, but if you are successful, you have the full team support to understand the role and be the best you can be. What will I be responsible for?, Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services., Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities., Ensuring the timely and successful delivery of our solutions according to the customers' needs and objectives., Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them from coming to fruition., Operating as the main point of contact for any matters specific .to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints., Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment., Build and maintain strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers., Developing a trusted advisor relationship with key stakeholders and executive sponsors., Contacting customers at relevant touchpoints to complete care calls., Assisting with high-severity requests or issue escalations as needed. Who are we looking for?, The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation., You will love to find solutions, have a positive mindset and a natural ability to turn a situation around.
You will be curious by nature and determined to find the best way forward for your customers.
Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2025-06-19 12:19:05
