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Looking for an opportunity to broaden your experience and make a real difference?We’re looking for an organised, proactive Customer Strategy and Support Project Lead to join us temporarily while the current postholder takes up a development secondment.You don’t need to be a customer experience specialist.
If you’re good at coordinating activity, working with others and turning information into practical action, we’d love to hear from you.You’ll bring:Strong organisation and project coordination skills.Confidence working with colleagues and stakeholders.The ability to identify themes and turn insight into action.An interest in customer experience and continuous improvement.About the RoleYou’ll help turn customer feedback and plans into meaningful improvements by:Keeping customer projects and actions on track.Coordinating our Customer Delivery Group.Supporting our customer survey and analysing feedback.Turning insight into practical recommendations and actions.Providing clear updates to senior leaders.It’s a varied role offering the chance to build your project, stakeholder and customer insight experience while contributing to better services for our customers.Take a look at the job description to find out more.Location: Mansfield, hybrid working, averaging 2 days on siteClosing date: 15 November 2027Interviews: w/c 23 November 2027 ....Read more...
Type: Contract Location: Mansfield,England
Start: 30/10/2026
Duration: 12 months
Salary / Rate: £31,032 - £32,666
Posted: 2026-10-30 11:30:05
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Have you supported people through crisis, displacement or significant life changes? Bring your experience to a role where thoughtful, consistent support matters.Join the Mining Remediation Authority as a temporary Community Support Account Manager, supporting residents affected by a major incident.
You’ll need hands-on experience of supporting individuals or families through serious disruption over time and coordinating practical support.You’ll be a familiar, reliable contact, listening to individual needs, sharing clear updates and following up concerns.
Working with operational and technical teams, customer service colleagues and partners, you’ll coordinate support and communicate openly about what is known and what happens next.Your background might include homelessness or resettlement services, housing support, family support, or community incident response.
Equivalent experience is welcome: what matters is sustained, direct support through challenging personal circumstances, rather than general customer-service experience alone.You’ll bring empathy, resilience and sound judgement, respecting residents’ needs and choices.
The work can be emotionally demanding, so professional boundaries, accurate records and knowing when to seek or escalate support are important.
Previous incident-response experience is welcome but not essential.If this reflects your experience, we’d love to hear from you. To find out more about the role, take a look at the job description. ....Read more...
Type: Contract Location: Mansfield,England
Start: 26/10/2026
Duration: Fixed Term until 31 December 2027
Salary / Rate: £46,531
Posted: 2026-10-26 13:53:04
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Could you be the calm, reassuring voice someone needs when it matters most?We're looking for a customer-focused professional to support residents affected by incidents, urgent service issues and high-priority enquiries.As a Community Incident & Support Advisor, you'll be the first point of contact for residents, providing clear, compassionate support by phone and email.
You'll gather and record information, assess urgency, manage expectations, and ensure issues are escalated quickly when needed.We're looking for someone with experience of:Delivering excellent customer service by phone and emailSupporting people in challenging or sensitive situationsGathering accurate information and maintaining detailed recordsPrioritising enquiries and recognising when issues need escalatingCommunicating clearly and managing expectationsWorking in a fast-paced environment while staying organisedUsing Microsoft Office, including Teams and ExcelYou don't need incident response experience.
We're looking for someone who stays calm under pressure, communicates with empathy, follows procedures and genuinely wants to help people when they need support most.This is a temporary opportunity to make a real difference for residents across Great Britain.Take a look at the job description to find out more. ....Read more...
Type: Contract Location: Mansfield,England
Start: 26/10/2026
Duration: Fixed Term until 31 December 2027
Salary / Rate: £28,657 - £30,166
Posted: 2026-10-26 13:50:10
