Customer Service Manager

Recruit4staff is proud to represent their client, a leading Lawn Care Company, in their search for a Customer Service Manager to work at their Head Office in St Asaph, Denbighshire.

• Starting salary of £32,500 - £33,500 per annum (DOE)
• Monday to Friday, Full-time – 37.5 hours per week
• Permanent position
• 22 days annual leave (rising to 26 with length of service) plus bank holidays
• Medical cash plan including online GP, physio, counselling, and more
• Employee discount scheme for major retail and leisure brands
• Cycle to work scheme
• Occupational sick pay, maternity and paternity pay schemes
• Christmas shutdown period

• Lead the Customer Support Centre, ensuring all service KPIs and quality standards are met
• Manage the day-to-day operations and team performance, creating a positive and productive environment
• Work closely with the Sales Director to enhance the overall customer journey
• Analyse performance reports to identify improvement opportunities and take action
• Coach, mentor, and develop Team Leaders and Advisors
• Oversee complaint resolution and ensure customer satisfaction is achieved
• Create and manage staff rotas to ensure efficient coverage of all contact channels
• Drive quality, efficiency, and customer service excellence across the team

• Proven experience delivering high-quality customer service – ESSENTIAL
• Experience in contact centre management or a similar environment – ESSENTIAL
• Demonstrated ability to lead and develop teams, with experience in recruitment and performance management – ESSENTIAL
• Strong attention to detail and calm under pressure
• A collaborative and empowering leadership style
• A proactive approach to customer satisfaction and complaint resolution

For further information about this and other positions, please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited, who are operating as a recruitment agency, agent, employment agency, or employment business.