Customer Service Manager

An amazing job opportunity has arisen for a dedicated Hospitality Manager to work in an exceptional nursing home based in the Norwich, Norfolk area.

You will be working for one of UK's leading healthcare providers

This nursing home is registered for older people, employing a team of staff skilled in person-centred nursing and dementia care

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*To be considered for this position you must have proven experience in a similar role within a care home, hotel or hospitality environment

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As the Hospitality Manager your key responsibilities include:

• Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery


• Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service


• Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded


• Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner


• Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness


• Maintain and manage best first impression experience


• Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility

The following skills and experience would be preferred and beneficial for the role:

• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service


• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders


• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive


• Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements


• Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness


• Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control


• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service

The successful Hospitality Manager will receive an excellent salary of £30,000 per annum.

This exciting position is a permanent full time role for 40 hours a week.

In return for your hard work and commitment you will receive the following generous benefits:

• 25 days annual leave plus bank holidays entitlement


• Full DBS disclosure paid for


• Blue Light Scheme


• Uniform will be provided


• Enhanced rates of pay for bank holidays


• Comprehensive induction and training programme


• Career development and progression


• Wellbeing support


• Contributory pension Scheme


• Refer a friend scheme


• Private medical cover

Reference ID: 6199

To apply for this fantastic job role, please call on 0121 638 0567 or send your CV