Reception Team Leader – Leeds Bradford Airport - £11.84 per hour (Fixed Term until 31st October 2024)

Are you well-organised? Do you have strong leadership skills? Are you a customer-focused person?

If you answered yes, then keep reading!

An exciting opportunity has arisen for a talented Reception Team Leader to play a key role in APCOA and oversee our front desk operations on a fixed term contract.

The Reception Team Leader will be responsible for managing a team of drivers, overseeing moving of vehicles to and from parking spaces and provide a high level of customer service, always maintaining reception standards.

Please note shifts are 4 on - 4 off on a rota basis, days and nights 7am - 7pm and 7pm - 7am

What you'll do:

• Ensuring the correct administrative tasks are completed in a timely and coherent manner.
• Monitoring team performance, vehicle movements and key security
• Ensuring all Audit requirements are carried out.
• Building robust, and beneficial relationships with the client and internal support services.
• Providing excellent customer service and reception duties as required.
• Moving vehicles to various car parks within the customers grounds as and when requested.
• Ensuring all vehicles are moved carefully, and noting down any existing damage/issues.
• Checking in customers using pre-book system and allocating vehicles to the correct parking spot.

• Flexibility to work early morning, weekends, and bank holidays.
• Ability to work with minimal guidance and collaboratively.
• High level of attention to detail and accuracy.
• Ability to remain calm and composed under pressure, with a positive and solution-oriented attitude.
• Strong organizational and time management skills, with the ability to prioritize tasks and delegate effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with clients, visitors, and staff.
• Full, clean UK driving licence is necessary, any driving experience will be considered an advantage.