Contract Manager

Facilities Manager - FM Service Provider -  Hard & Soft Services - Wolverhampton - £45,000

Exciting opportunity to work for a leading FM Service Provider situated in Wolverhampton.

CBW are currently recruiting for a Contract Manager to be based on a commercial sites located in Wolverhamton.

The successful candidate will have a proven track record in facilities management covering both hard & soft services.

In return the company is offering a competitive salary of £45,000 + car allowance and further training and career progression.   

Key duties & responsibilities  

• Lead a team of employees to provide integrated FM services across a multi site client 
• Overall responsibility for quality performance on the contract with respect to hard services maintenance, cleaning, security and porterage
• Maintain and monitor agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the contract specification
• By daily personal inspection, ensure that the scope of contract is being correctly delivered and that service standards are maintained and improved, taking remedial action where necessary
• Monitor and report on financial performance & quality of service delivery
• Monitor customer feedback and respond to customer comments
• To be the first point of contact for the management of service delivery to the client
• Provide regular progress reports and service updates to our supply chain partners
• Responsibility for ensuring due compliance to the contract specification
• Ensure that all Health and Safety Policies and Procedures are adhered to
• Ensure that risk assessments, safe systems of work and COSHH records are held centrally on the contract for all working practices and are valid and current
• Ensure that all staff, client and ad hoc contractors are aware of the site procedures and comply with their H&S responsibilities, including the provision of risk assessments and safe working method statements before work commences along with the Permit to work process
• Monitor and evaluate service partners for compliance with Health and Safety legislation on site
• Undertake regular audits of all service areas and present written reports with recommendation to management
• Manage the delivery of all agreed remedial /emergency and planned works to ensure the building offers a safe environment for all users
• Manage locally the PTW (Permit to Work) process for general works, working at height and hot works
• Take responsibility for cost control of the Maintenance, Cleaning, Catering, Security and Utilities and promote methods to maximise profitability & reduce costs without compromising Health & Safety, service, or quality
• Ensure the contract is reviewed regularly or in accordance with contract terms in line with agreed procedures, maintain accurate records of reviews
• Evaluate all proposals for project works or capital expenditure
• Analyse quotes and submit recommendations to management with supporting evidence
• Ensure best purchasing practise using the companies’ nominated suppliers
• Ensure all labour, sundry and overhead costs are managed to within budget

• Proven background in delivering a range of hard services maintenance, cleaning, security and portering
• Ability to prioritise and manage workload in a front line, sometimes reactive environment
• Ability to interpret contract documentation and translate formal documentation into working specifications
• Demonstrable track record of excellent client relationship management and customer-facing/partnering skills
• Must have experience of full budgetary control
• NEBOSH/IOSH Certificate would be desirable however training will be provided
• IT Literate, MS Office/competent in the use of Excel, Power point
• Willingness to develop long term relationships with our clients and other stakeholders
• Current DBS clearance or will to undertake