Polish Speaking Receptionist / First Response Team Advisor

Polish Speaking Receptionist / First Response Team Advisor

Are you interested in a First Response Advisor role in a firm that is a leading provider of legal services for European communities and businesses?

If so, Our client is looking for an enthusiastic and driven First Response Advisor who has outstanding communication skills.

You will be expected to work within the First Response Team to support case workers, which requires ability to efficiently deal with calls from existing and potential clients of the Firm to ensure that the clients are receiving highest level of service and care.

You will also be responsible for advising the clients of fees in respect of particular services and will assist the case worker to secure new instructions. 

Training and mentoring will be provided for the successful candidate.

First Response Advisor role will involve dealing with telephone and email enquiries from Polish and English speaking clients of the firm, therefore excellent communication skills both in English and Polish are essential.

Overview of the Company 

Our client is an expanding, multicultural, full service law firm that is leading the way in the provision of legal services for European communities and businesses throughout England and Wales and wants to compete with Top100 law firms in the UK.  

They offer an enjoyable and rewarding working environment and a very friendly team.

They are committed to their staff and recognise the importance of the continued development; in fact even one of their core values is "above all, in everything they do, THEY CARE".

They want to attract and retain top talent and consistently develop the best lawyers and leaders in the business.

They pride themselves on providing outstanding client care and excellent quality legal services whilst recognising the importance of communication in their clients’ native languages and without legal jargon.

Key Responsibilities 

  • Dealing with incoming enquiries;
  • Arranging appointments for fee earning staff and liaising with internal departments
  • Updating the office diary 
  • Other administrative tasks, if  and when required 
  • Translations and interpreting, if and when required 

Key requirements (skills, qualifications, experience)

  • Be able to demonstrate strong communication skills
  • Have excellent telephone manner
  • Have excellent verbal and written communication skills in English and Polish
  • Previous experience in an office based role or legal background is preferable and will be an advantage but all ambitious and enthusiastic individuals are welcome to apply for the position
  • Be organised and able to prioritise workload

Job Location: 111 Piccadilly, Manchester, M1 2HY   

Job type: Full-time; Permanent 

Salary bracket: £15,500 - £16,500 depending on experience 

How to apply 

If this role is of interest and you would like to learn more please attach your CV to the link provided and the Hiring Company will be in direct contact.

  • Start: ASAP
  • Duration: Permanent
  • Rate: £15.5k - 16.5k per year + DOE
  • Location: Manchester
  • Type: Permanent
  • Industry: Secreterial
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: IMD11
  • Posted: 2019-06-21 15:24:42 -

  • View all Jobs from Hiring People

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