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Client Services Officer (Housing)

The Client Services Officer will join the Housing and Property Services Team based in our office in Liverpool but may also be required to work from our members’ offices.

Reporting to the Client Services Manager, you will play a key role in delivering high quality services to our members.

Your responsibilities will include:

  • Delivery of housing management services including lettings, rent arrears control, void control and tenancy management
  • Working closely with member organisations to maintain positive relationships and build trust
  • Providing administrative support and guidance to our Member organisations
  • Production of reports for members committee meetings
  • Attendance at members committee meetings

This is a challenging and demanding role offering an excellent opportunity to join a dynamic, hardworking team, dedicated to providing high quality, professional services to our members.

Essential qualities include:

  • Minimum of two years’ experience providing housing management services
  • Experience of working with tenants groups or residents associations
  • Good standard of general education, literacy and numeracy
  • Good written and oral communication skills
  • Knowledge of housing legislation and good practice
  • Ability to work under pressure and meet deadlines
  • Good IT skills
  • Commitment to high standards of service delivery

Applicants must have a full driving licence and the use of a car.


Please submit an up-to-date CV.

Upon receipt of your CV you will receive an email within 48 hours from June Carroll.

This will include the full job spec and a request for a covering letter.

Your covering letter no more than two pages long, explaining why you wish to be considered for the position and saying how you will use your skills and experience to fulfil this role.

*If you do not receive or email please make sure you check your junk/spam


Please submit your covering letter no later than 2pm on Friday 22 February 2019.

Interviews will be held on Thursday 14 March 2019 & Friday 15 March 2019.

Thank you

  • Start: ASAP
  • Duration: Permanent
  • Rate: £30,336 + car user allowance
  • Location: Liverpool
  • Type: Permanent
  • Industry: Property
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: NWH4
  • Posted: 2019-02-11 10:00:30 -

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