Care Coordinator - £24k+

£24K+ Benefits

Reports to: Registered manager

Key responsibility

Make sure care assistants are appropriately allocated to customers so that care is delivered on time, safely and in line with customers wishes (as agreed in their care and support plan).


  • Liaise with the registered manager to make sure sufficient care assistants with the right skills mix are recruited to meet the needs of the business.

    Arrange cover for care assistant sickness, absenteeism or holidays

  • Accept, allocate and process new referrals for care and support promptly

  • Process changes to customers care and support plans

  • Make sure there is sufficient cover to deliver care and support on time

  • Monitor the allocation of care assistants to maximise efficiency whilst supporting them to maintain an appropriate work/ life balance

Use IT systems to allocate care assistants to provide care and support to customers.

Work with the current Care supervisor(s) to appropriately match care assistants to customers taking account of:

  • Care assistant skills, experience and time to safely deliver the care and support plan

  • The customer's preferences and care needs

  • Travel arrangements, routes and working patterns to make efficient use of care assistant time whilst meeting the needs of customers

  • Changes in care provision and support

  • Priorities when there are unexpected emergencies

  • Distribute staff rotas weekly

  • In some offices, take part in the out of hours emergency on-call rota.

    This will be required after the post holder has received full training and has been assessed as competent to provide appropriate guidance and advice in emergency situations

  • Work with the office team to maintain up to date electronic and hand written records.

    Use systems to record and monitor mileage and travel distances.

  • Make sure that accidents and incidents are recorded, reported and acted upon

Essential criteria

  • Good administrative and IT skills.

    High level of accuracy and attention to detail

  • Good understanding of the needs of people who need care and support

  • Ability to maintain clear and accurate written records and follow statutory reporting procedures

  • Sound knowledge of the local area

Personal attributes

  • Caring and compassionate towards people in need of care and support and those providing these services

  • Commitment to anti-discriminatory care practice.

    Respect for people suffering from a range of medical conditions with different lifestyles and beliefs to your own

  • Self-motivated and keen to learn.

    Willing to seek guidance when needed and follow instructions

  • Excellent time keeper and reliable

  • Professional, smart appearance

Desirable criteria

  • Previous experience in social care and/or of organising staff

  • Qualification in social care and /or management

  • Knowledge of Staffplan Roster

Additional requirements

  • Willingness to work flexibly and to keep knowledge and skills up to date

  • You will need to obtain a satisfactory criminal record check and evidence that your name is not listed as barred from working with vulnerable people

  • Full drivers licence

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