Travel Advisor/Call Centre Officer

Club Med is a holiday Resorts Company created in France in 1957.

With around 70 resorts all around the world, Club Med is now the global leader in all-inclusive, premium holidays.

For our London offices, located in Wimbledon, we are looking for a Call Centre Officer/Travel Advisor to maximize direct and indirect sales and provide a high quality of customer service.

 

Operational missions

  • Managing large amounts of inbound and outbound calls in a timely manner

  • Maximize both direct and indirect sales, through an optimisation of his/her own performance in accordance to his/her objectives (budget)

  • Ensure the highest level of customer service

  • Contribute to the overall team productivity and sales development

     

    Profile

  • Education: minimum A level

  • Job experience: At least one year of Call Centre experience and/or experience in the sales industry and/or experience in the tourism industry

  • Amazing communication skills (especially over the phone) and customer care skills

  • Strong phone and verbal communication skills along with active listening

  • Clear and friendly telephone voice

  • Ability to work under pressure and meet targets

  • Ability to multi-task and manage time effectively

  • Self-motivated individual, persistent and demanding, open-minded, with an entrepreneurial spirit and will to be part of a team

  •  (Re)active, target oriented.

     

    Skills needed for the job

  • Knowledge: Club Med range of services and products, B2B and/or B2C sales conditions, sales processes, Group & NMEA Sales policy

  • Skills: Client oriented, argumentative skills

  • Technical skills (tools): Computer skills, NA, outlook, word

  • Training sessions will be organised regularly to keep you up to date with our tools and processes

     

    Job Type: Temporary – 3-month FTC, renewable

    Salary: £20,000.00/year




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